Key Account Manager

We enable greatness in people and organizations everywhere.”

Apply below after reading through all the details and supporting information regarding this job opportunity.

FranklinCovey (NYSE : FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division.

Title : Key Account Manager

Status : Full-Time Exempt

Reports to : Managing Director

Location : Remote – Anywhere in the contiguous United States

Compensation : Anticipated compensation for this position is $225-275k OTE split 60 / 40 between base / commission.

Job Summary

As the Key Account Manager, you will focus on cultivating, nurturing, and expanding relationships with our existing clients, specifically with organizations that employ over 25,000 individuals. Your primary goal will be to drive revenue growth by identifying and pursuing opportunities for upselling and cross-selling our products and services, as well as overseeing and closing contract renewals to ensure long-term client satisfaction. The ideal candidate will have a strong understanding of Key-level client needs and a proven track record of managing complex accounts.

Essential Job Functions

• Client Relationship Management : Build and maintain strong, long-lasting relationships with key stakeholders within assigned Key accounts to foster trust and loyalty.
• Business Growth : Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.
• Strategic Planning : Collaborate with clients to understand their business objectives and challenges, and develop tailored strategies that align our solutions with their needs.
• Account Monitoring : Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.
• Cross-Functional Collaboration : Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.
• Reporting and Analysis : Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.
• Problem Resolution : Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.

Basic Qualifications

Preferred Skills & Experience

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more.

FranklinCovey is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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Salary : $225,000 - $275,000