What are the responsibilities and job description for the Webstore Manager position at FranklinCovey?
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FranklinCovey (NYSE : FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action.
Title : Webstore Manager
Division & Department : Education Operations
Status : Full-Time Exempt
Reports to : Director, Operations
Location : Remote – Anywhere in the contiguous US
Job Summary
The Webstore Manager will oversee the operational, marketing, and technical aspects of our Leader in Me product webstore, powered by Shopify, to drive revenue growth and profitability. This role requires a proactive leader who can collaborate with various teams to ensure a seamless online shopping experience while effectively managing product listings, customer interactions, and supply chain management including order fulfillment processes.
Essential Job Functions
- Product Development
Identify top selling and profitable products through dynamic reporting.
Maintain and monitor product listings, including product descriptions, images, prices, and inventory levels.
Monitor the receipt, fulfillment, and shipment of webstore orders. Handle any webstore order modifications or cancellations.
Respond to customer-related inquiries regarding product information, orders, returns, and refunds.
Monitor marketing campaigns, such as discounts, promotions, and loyalty programs.
Collaborate with external technical partners and internal functional and technical SMEs to ensure seamless and efficient integration between Shopify and enterprise systems such as ERP, Tax, CRM, Pricing, Marketing, and Business Intelligence.
Basic Qualifications
3 years of experience in e-commerce.
Preferred Skills & Experience
Compensation
California - Anticipated compensation for this position is $75-80k. Actual offer may be outside of this prediction and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.
Benefits
Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https : / / franklincoveybenefits.com / for details.
FranklinCovey is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Salary : $75,000 - $80,000
