What are the responsibilities and job description for the Assistant Manager / Fuel Desk Attendant position at Franks Trucking Center?
Job Overview:
We are seeking a professional Desk Attendant to join our team. As the first point of contact for our customers, you will play a critical role in ensuring their satisfaction and providing exceptional service. Your primary responsibility will be to manage the front desk operations, handle customer inquiries, and facilitate a seamless experience for our clients. If you have excellent communication skills, a passion for delivering top-notch customer service, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Manage the front desk operations, including answering phone calls and responding to customer inquiries in a timely and professional manner.
- Provide exceptional customer service by addressing customer concerns and resolving issues promptly and efficiently.
- Handle cash transactions, operate the Point of Sale (POS) system, and maintain accurate records.
- Restock inventory and maintain a clean and organized workspace.
- Upsell and promote products and services to customers.
- Utilize basic math skills to accurately process transactions and manage cash handling duties.
- Communicate effectively with colleagues to ensure seamless transitions and minimize delays.
- Demonstrate a strong understanding of our products and services to effectively answer customer inquiries.
- Be bilingual to accommodate customers who speak multiple languages.
Qualifications:
- Proven experience in a customer-facing role with excellent phone etiquette.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Basic math skills to accurately handle cash transactions and manage inventory.
- Experience with POS systems and cash handling.
- Strong sales skills to effectively upsell and promote products and services.
- Ability to speak multiple languages (bilingual).
- A clean and professional demeanor, with a strong focus on customer satisfaction.
If you are a dedicated and detail-oriented individual who excels in customer service and is looking for a challenging and rewarding opportunity, we encourage you to apply for the Desk Attendant role.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Overnight shift
Work Location: In person
Salary : $14 - $16
