Customer Service Order Entry Clerk

Job Purpose :

Prepares and enter Sales Orders by identifying and interpreting data to be entered.

Job Responsibilities include, but not limited to :

Keeps track of received orders to be processed

Contacts Account manager of source documents to resolve questions, inconsistencies, or missing data

Enters numeric data from source documents into computer following format displayed on screen, and enters necessary codes such as Customer account Code, ship via, FOB and required dates

Confirms accuracy of data such as total sales amount, quantities, part numbers, bill to, ship to addresses contact name, ship via, ship payment terms and ship account #’s, related account instructors

Compares data entered with source documents i.e Customer purchase order to detect errors

Reviews and makes necessary corrections to information entered before confirming to Customer

Processes various orders from different Customer accounts.

Assists in establishing and maintaining an effective and efficient records management system IFS / CRM.

Contributes to a team effort and accomplishes related results as required.

Maintains confidential information

Performs general clerical duties such as typing, answering phones, etc.

Perform other job-related duties as assigned

Requirements :

Knowledge of assigned program activities guidelines and processes

Ability to operate various work-processing software, spreadsheets, and database programs.

Maintain confidentiality.

Knowledge of records management procedures, IFS / CRM preferred.

Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.

Job Type : Full-time, Part-time, Contract

Expected hours : 20-40 per week

Schedule :

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience :

• Customer service : 2 years (Required)

Location :

• Madison, WI (Required)

Work Location : Remote

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