What are the responsibilities and job description for the SERVICE DESK ADMIN I - ORDERS & BILLING position at Frankston Packaging Company?
Position Summary :
The Service Desk Admin I – Orders & Billing works directly with our Partners to address basic billing scenarios and ensures orders are facilitated successfully. They assist partners in processing orders through checkout and address the general and specific billing scenarios that arise from checkout. The Admin I is a defensive expert who is happy to help partners through the Pax8 process. They are a membrane between internal and external communications (responding and working with partners and internal teams) and resolving support cases which have been determined to fit the responsibility of the Service Desk Admin I – Orders & Billing Team scope.
Essential Responsibilities :
- Monitors and manages support case queues within ServiceNow
- Performs troubleshooting regarding ordering and billing-defined issues that include Initial Billing Inquiries and Invoice Investigation, Catalog and Checkout Process in the Pax8 Portal, Microsoft and other vendors' ordering process and billing models, and General Platform navigation and administration
- Receives / makes calls and has screen share sessions with Partners
- Escalates work to other teams and / or resources while acting as a point of contact and traction for billing / ordering issues for Pax8 Partners and their end customers
- Provides Pax8's developers with clear feedback and troubleshooting efforts on issues and bugs related to the Pax8 Platform and its billing and usage services
- Collaborates with specific sales team engineers to ensure billing alignment between pax8 and specific vendors
- Documents processes and generates knowledge base articles to establish troubleshooting best practices related to orders and billing scope
Ideal Skills, Experience, and Competencies :
Required Education & Certifications :
Compensation :
We believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits :
Pax8 is an EEOC Employer.
Equal Opportunities
Equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
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Salary : $68,000 - $88,000
