What are the responsibilities and job description for the Customer Service Representative position at Frankston Packaging?
Our Customer Service Representative position(s) is to support the sales effort by acting as a conduit between internal and external customers. This is achieved through processing customer orders and requests, and managing all facets of customer orders from initiation through invoicing.
Job Duties
- Process customer orders by creating the necessary documentation and support materials to clearly communicate order specifications
- Process other customer requests (quotation, job status, information) in a timely and proactive manner.
- Provide support, under the direction of the assigned Sales Representative, to internal and external customers through communication channels and task completion.
- Communication, both written and oral, with internal and external customers as required.
- Communicate status of requests for orders and pending projects on Job Status Update.
- Make suggestions / requests for current and future needs.
- Work with purchasing to ensure materials for customer orders are procured.
Equal Opportunity Employer
Frankston Packaging is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or protected veteran status, or any other protected factors or classes. Learn More
