What are the responsibilities and job description for the Hybrid Investigator position at Frasco Inc?
Description
Department: Research/Surveillance
Location: Hybrid (Remote & Field-Based)
Job Type: Full-Time / Non-Exempt / Billable Hours
Reports To: Regional Manager(s)
About Frasco, Inc.
Frasco, Inc. is a leading provider of investigative services for clients in the insurance and mortgage industries. We are dedicated to delivering high-quality investigations that support fraud detection and claim verification.
Position Overview
Frasco is seeking a Hybrid Investigator to perform desktop research investigations and field surveillance. This role requires strong analytical skills, covert surveillance abilities, and independent work capability in both remote and field environments.
Compensation & Benefits
- Hourly Rate: $18–$22 per hour (based on experience, education, and region)
- Medical, Dental, and Vision Insurance
- Life Insurance, Supplemental Health Insurance, FSA, Paid Time Off, and Paid Holidays
- 401k with company matching
- Employee discount programs
Key Responsibilities
Research & Desktop Investigations
- Conduct desktop investigations, including Social Media, Background Checks, Medical Canvassing, Locates, Assets, and Record Retrieval.
- Review assignments to determine case objectives and client expectations.
- Communicate with clients and managers regarding assignments.
- Prepare detailed investigation reports and submit findings promptly.
- Track and input investigation-related time, mileage, and expenses.
Surveillance Investigations
- Conduct covert surveillance and activity checks for insurance claims and private investigations.
- Capture and document video footage, including ID shots and subject activities.
- Utilize legal pretext and investigative techniques to gather information.
- Prepare comprehensive reports with timestamps and supporting evidence.
- Maintain strict confidentiality and adhere to legal/ethical guidelines.
- Adapt to irregular hours (nights, weekends, holidays) as investigations require.
- Attend and testify at hearings when necessary.
Competencies & Skills
- Attention to Detail: Ensures accuracy in research findings and surveillance reports
- Communication: Strong written and verbal skills for client interactions and documentation
- Time Management: Ability to prioritize tasks and meet deadlines
- Independence: Self-motivated, capable of working remotely and in the field with minimal supervision
- Organization: Ability to stay organized
- Efficient and effective: Ability to identify and execute a plan of action minimizing waste of time, effort and resources while producing results, value and quality investigations
- Team: Ability to work in a team environment when necessary
- Technical Proficiency: Comfortable with smartphones, computers, surveillance equipment, and investigative software
- Flexibility: Willingness to adapt to unpredictable schedules and changing priorities
Requirements
Requirements
- Private Investigator License for the State of Missouri
- Valid driver’s license with a clean record
- Reliable vehicle for surveillance assignments (neutral color preferred)
- Basic surveillance equipment (e.g., digital/covert cameras, laptop, smartphone)
- High-speed, secure internet connection for research investigations
- Ability to sit/stand for extended periods and meet strict deadlines
- Minimum auto insurance coverage: $100,000 per person/$300,000 per accident bodily injury/$50,000 property damage
Preferred Qualifications
- Bachelor’s Degree in Criminal Justice, or related field
- Bilingual (Spanish/English) is a plus
- Experience in insurance claims, fraud investigations, or customer service
- Military or law enforcement background preferred
Performance Standards
- Maintain a minimum 45% success rate for obtaining surveillance footage
- Capture at least 25% covert video of a subject’s activity in public-accessible locations
- Lost subject rates must not exceed 8%
- Burned subject rates must not exceed 3%
- Reports and video footage must be submitted on the same day the investigation is completed
- Maintain a minimum of 10% or less error rate for Research/Desktop investigations
This is an at-will employment position - Equal Employment Opportunity Employer
PM18
Salary : $18 - $22
