What are the responsibilities and job description for the Dispatcher position at Frasier's Plumbing & Heating, Inc.?
Responsibilities
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
· Define the priority of the job by following the call priority list.
· Reschedule calls as needed to hit your daily revenue target.
· Schedule calls based on the best technician for the job based on their KPI’s.
· Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Be professional and establish customer rapport, encouraging repeat business.
- Record the results of each service call and create report summaries for senior management.
- Respond to customer requests, resolving issues and promoting the brand within 24 business hours.
- Update customers throughout the day on the technician’s progress.
· Verify completion of jobs prior to dispatching techs to their next call.
· Communicate daily with the service manager.
· Accept sold estimates, build sold work jobs, collect down payments, and communicate with tech and warehouse to follow up on parts list and delivery.
· Send out “first call” emails to technicians before leaving for the evening.
· Drive the company goals.
· Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Competencies for Success
· Develop a proven track record in customer service.
· IT competent; good typist and proficient with phone systems.
· Highly organized with exceptional follow-through abilities.
· Strong verbal and written communications.
· Ability to build trust, diffuse conflict and hold others accountable.
· Personality that blends well with a fast-paced, goal-driven environment.
· Competitive individual contributor who also loves to win as a team.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20 - $25