Network Operator

Who We Are

At FRAYT, we've built a fantastic culture both internally and externally. Our Core Values are Customer obsessed, Crave Innovation, Quality Driven, Transparent, Built on integrity, Collaborative & Intentional, and A team of Owners. Our Vision is to become the #1 customer-centric delivery platform.

FRAYT is a maturing startup with a digital platform that connects shippers directly to a driver network ("Uber" for delivery). We provide on-demand, last-mile delivery services, same-day, routes, hot-shots, LTL, middle-mile, and more. We are a true tech company serving the transportation industry and are focused on scaling our market presence and expanding our core products. We are on a Mission to make our customers’ lives easier by simplifying their shipping needs.This is an opportunity for a motivated, customer-minded operator to thrive in a rapidly growing startup as we scale from Series A to B.

Summary

We are seeking an experienced logistics dispatcher to come on board and take network operations by the horns. Reporting to the Network Operations Manager, this role will provide the best delivery experience to both sides of our customer (shipper/driver) by resolving issues, providing updates, monitoring our marketplace network, ensuring coverage, and building trust with our customers.

This role is preferred to be located in greater Cincinnati.

The schedule for this position will be Tuesday - Saturday from 3pm - 11pm EST.

Responsibilities (How you will contribute):

• Dispatch, using modern-day FRAYT tech, by proactively ensuring each delivery happens on time
• Maintain contact with both the shipper and driver service provider
• Solve delivery issues with all parties involved
• Track our shipping customers patterns of need weekly, monthly, and annually
• Gain the trust of both shippers and drivers
• Maintain a professional level of communication with all parties including shippers, FRAYT’s sales team, driver service providers, and FRAYT’s driver services team.
• Work in tandem with the development team to ensure network issues are addressed and with the Sales team, ensure that the network changes and improvements are communicated appropriately.
• Utilize customer service communications such as phone, Slack, email, text, etc.
• Complete other projects as assigned

Qualifications (What you will bring):

• Prior experience in customer service
• Proven history of assisting drivers with complicated logistics barriers
• Desire to serve customers exceptionally
• Excellent organizational and multitasking abilities.
• Excellent communication, problem-solving, and customer service skills
• Proficient in transportation management systems and other related software
• Able to multitask and prioritize tasks in a high-pressure environment
• Flexibility to work weekends and nights, when necessary

WHAT MAKES YOU AN EXTRA GOOD FIT

• Adaptability and Flexibility - You will need to be able to adapt quickly to new challenges, roles, or processes. Someone who is open-minded, flexible, and willing to take on a variety of tasks is essential.
• Problem-Solving Skills - someone who can think outside the box and come up with practical solutions.
• Excels with Collaboration and Teamwork - able to work well in small teams, communicate effectively, and often wear multiple hats to achieve our goals.
• Resilience and Grit - not discouraged by setbacks and are willing to put in the hard work, time, and effort to see success.
• Creativity and Innovation - can think creatively, contribute innovative ideas, and help shape the product or service will be a key asset.

Benefits

As a growing startup, we are continually adding to our benefits offering at Frayt. Along with a supportive, transparent, and rewarding work culture, we are proud to offer the following benefits:

• Full health benefits (medical, dental, vision)
• Competitive Base salary
• 401k Plan
• Employee Stock Options Plan (ESOP)
• Hybrid, remote-first working model with bi-weekly team meetings
• Generous PTO
• Parental Leave
• Phone allowance
• Company Holidays (9/ year)

Life at FRAYT

We know that having the right people with the right attitude and discipline is a big part of what makes us successful. Living our values is an important part of being successful in this role.

• We have a decentralized culture promoting individual and team ownership to solve problems, recognize trends, and collaborate across departments with as little management involvement as required.
• We promote transparency sharing monthly financials, progress, new opportunities, problems or challenges, and goal tracking.
• We'll have your back when you need help - your colleagues want to see you succeed and work hard to help you do so.
• We work hard and deliver amazing results to our customers - when you see our loyal customer base, you'll be proud to be at FRAYT.

Job Type: Full-time

Pay: $52,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift

Ability to Commute:

• Cincinnati, OH 45246 (Preferred)

Work Location: Hybrid remote in Cincinnati, OH 45246

Salary : $52,000 - $65,000