What are the responsibilities and job description for the Assistant Store Manager position at Frazier Farms Market?
Essential Job Functions
Qualification
Work Location: One location
Pay frequency: Every week
Benefits (Eligibility Requirements May Apply For The Following Benefits)
- Complete responsibility for the store in the Store Director’s absence which may routinely involve oversight during the evening hours, including proper closing and security.
- Support of overall store operations, has responsibility for all front-end positions including Scan Coordinators, Back-Up Scan, and Head Cashiers, Grocery, Bulk, Vitamins, Frozen, Dairy, Beer/Wine, Receiving operations.
- Greets customers and maintains good customer relations.
- Looks for areas where improvements in service may be required; implements processes, procedures and/or changes to address these issues.
- Support the Store Directors in all areas of operations including inventory, safety, merchandising, financial and issues.
- Manages all activities related to the non-perishable departments and their team members, including overseeing their training, evaluating their work, rewarding and recognizing their performance; delegating work assignments in a manner that most effectively utilizes their talents and abilities while maximizing profits.
- Provides constructive suggestions and encouragement, sets performance expectations, provides honest feedback, and identifies assignments to provide others with developmental opportunities.
- Supports Store Directors with development and direction in the execution of strategies to improve product placement and appearance.
- Monitors display accuracy and appearance to implement promotions. Ensures that products are properly displayed, correctly priced, signed, and ordered in a manner to maintain in-stock conditions.
- Assists the Store Director with health, safety and sanitation issues in order to maintain a safe and clean work environment for team members and customers to ensure compliance with all OSHA requirements, other governmental regulations and company standards.
- Ensures compliance with legal requirements and company policies and procedures, including check cashing, security, wage and hour, etc.
- Maintains accurate department records on all important matters, including team member performance, disciplinary/corrective actions, cash handling, verification, etc.
- At times may also perform duties of staff to ensure customer needs are met
- Communicates sales goals, department performance and sales opportunities with staff to ensure positive results
- Manages issues relating to store maintenance, cleanliness, safety and sanitation.
- Oversees and monitors handling of cash and accounting. Ensures store is secured and closed properly at the end of the day.
- Focuses on customer satisfaction and needs, ensures that team members provide customers with superior customer service through use of best practices and communication of the importance of superior customer service.
- Maintains positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others.
- Maintains effective contact with team members at all levels in the organization involved in store operations
- Motivates others to perform the job and work towards common objectives. Serves as a role model to others instilling a positive attitude in team members.
- Writes reports for accidents or other incidents such as when employees or customers are hurt within the store or in the parking lot and processes according to company procedures
- Responsible for dealing with emergencies, crises, and any problems that arise during the day in the store
- Develops and trains future leaders
- Responsible for making sure employees are effectively trained
- Ensures the specials and items advertised in flyers are on the shelves.
- Train, develop, mentor, motivate, and counsel employees in a manner that builds and sustains a high-performance team and minimizes turnover.
- Uphold and communicate store programs and standards to Department Managers
- Regularly inspect the store to ensure compliance with all programs, rules and standards.
- Review and monitor scheduling, purchases, and other expenses to ensure teams and the store are within budget.
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
- Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
- Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
Qualification
- 1-3 years retail management experience.
- Degree in business, management, marketing, retailing, communications, advertising, liberal arts, or related field preferred.
- Experience and/or exposure to non-perishable departmental operations.
- Strong communication skills, both written and verbal, are essential.
- Strong orientation to detail and analytical skills.
- Solid problem-solving skills and decisiveness.
- Ability to work varied hours/days as business dictates.
- Proven leadership ability to build, motivate and maintain staff.
- Forklift/power jack training and experience.
- Food Safety certification.
- Excellent interpersonal and communication skills.
- Ability to handle stressful situations.
- Organization and planning skills.
- Able to prioritize and handle multiple tasks.
- Ability to delegate effectively.
- Computer skills: Microsoft Office Software including Outlook, Word, and Excel.
- While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; high, precarious places; and extreme cold.
- Fast paced working environment.
- The noise level in the work environment is usually moderate.
- Lift moderately heavy loads up to 75 lbs.
- Ability to bend, reach, kneel, squat.
- Able to stand for long periods of time.
- Able to push/pull heavy loads.
Work Location: One location
Pay frequency: Every week
Benefits (Eligibility Requirements May Apply For The Following Benefits)
- Health insurance
- Dental insurance
- Vision insurance
- 401(K) Retirement savings plan with a generous company match
- Vacation Time
- Sick Leave
- Opportunities for career growth
- Flexible Schedules
- Store discount for you and one other family member in your household
Salary : $25 - $27
