Customer Support Associate

We are currently hiring for a part-time Customer Support Associate. We are looking for candidates with an outgoing and positive demeanor, motivated to help the studio owner as needed, and works well with others in a team environment.

This role is of crucial importance to our clients, team members, and studio experience. Daily, you will greet students and answer questions about their accounts and studio activities. Answer incoming calls, emails and field customer questions and concerns to the studio owner. You will also help keep information organized to best help management and team members succeed. A love of people and building rapport will be a must as you talk to possible new clients and share with them how we can improve the quality of their life through dance. We are looking to hire this new team member as soon as possible.

Responsibilities:

• Greet and welcome guests as soon as they arrive at the office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, and data entry.

• Professional attitude and appearance
• Basic experience with Microsoft Word, Excel, Publisher, Etc.
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service Skills

Fred Astaire Dance Studios Westerville is the premier choice in ballroom/social dance instruction offering private and group lessons. Each lesson is guaranteed to be fun and easy; the studio offers a weekly practice party for students to hone their skills and socialize. Certified and full-time instructors guide you through various styles of social and exhibition dance. From classic ballroom styles to Latin, Swing, and Country, Fred Astaire offers a style to suit anyone. Studio owner Amy Jordan has been with Fred Astaire Studios since 1991. She and her staff enjoy working with social/competitive ballroom dancers and those who seek ballroom dancing as a possible career choice.

Fred Astaire Dance Studio’s is a national and international franchised Dance Studio with over 300 schools nationwide. With a huge corporate presence and well-recognized brand, a new presidential team has taken the company into a progressive and modern first-class organization. It’s an exciting time to be part of a nationally recognized brand and have the support of a progressive and professional company. Room to develop throughout the company not just at a local studio level.

Who we are:

Enriching lives - physically, mentally, emotionally & socially, through the positive, transforming power of dance.

Fred Astaire Dance Studios® is the leader in ballroom dance instruction across the country and around the world. Founded in 1947 with one studio on Park Avenue in Manhattan, we have grown our franchise network to 180 dance studio locations serving over 25,000 students! We are a global family, proudly honoring the legacy of Mr. Fred Astaire, committed to pursuing excellence in life through dance.

We welcome everyone interested in starting their dance journey because we believe that dance is for everybody and every BODY! People ask, "Why do students stay with Fred Astaire Dance Studios®?" It is because of the atmosphere of kindness, warmth, and care given and received at every location. It's what our students tell us they notice from the first time they step inside our studio - energy, and a sense of "FADS community" that is welcoming, supportive and FUN!

Fred Astaire Dance Studios® has something for everyone. We offer group and private lessons, choreograph wedding dances or prepare the happy couple and wedding party for the big day, provide opportunities to perform in beautiful venues, host local parties for dance practice and comradery. In addition, we host an average of 35 spectacular branded National, Inter-Regional, and Regional Dance Competitions annually, giving our students and professionals opportunities to compete in various categories.