What are the responsibilities and job description for the Customer Support Associate position at Fred Astaire Dance Studios?
We are currently hiring for a part-time Customer Support Associate. We are looking for candidates with an outgoing and positive demeanor, motivated to help the studio owner as needed, and works well with others in a team environment.
This role is of crucial importance to our clients, team members, and studio experience. Daily, you will greet students and answer questions about their accounts and studio activities. Answer incoming calls, emails and field customer questions and concerns to the studio owner. You will also help keep information organized to best help management and team members succeed. A love of people and building rapport will be a must as you talk to possible new clients and share with them how we can improve the quality of their life through dance. We are looking to hire this new team member as soon as possible.Responsibilities:
- Greet and welcome guests as soon as they arrive at the office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, and data entry.
