Automotive Service Lane Manager

Brief Description

Are you a customer-focused leader with a passion for delivering exceptional service in the automotive industry? Fred Beans Toyota of Flemington is looking for an Energetic and experienced person to drive our Service Lane!

Why Fred Beans

At Fred Beans Automotive Group, we've been voted a "Best Place to Work" for six years running. As a family-owned business with over 50 years of success, we’re committed to supporting our employees, promoting from within, and providing ample opportunities for growth. Join our team-oriented environment and start your career with one of the most trusted names in the automotive industry. Apply today!

What You'll Do

• Assisting all dealership personnel in resolving any potential concern with customer service, vehicle service, or repairs as necessary
• Will know, understand, use, and teach all the manufacturers' and in-house warranties, policies, and procedures to insure prompt handling of all repair orders, warranty claims, sublet invoices, and inspects Service Writers desks weekly for any materials
• Ensure all invoices and route sheets are completed properly and accurately
• Ensure that all purchase orders are charged to the correct repair order on the correct repair line and documented properly
• Oversee and direct Service Writers in their performance of daily customer and group handling.
• Assist the Service Writers in the resolution of customer concerns
• Will oversee Service cashiers in their customer service and cashiering responsibilities
• Maintains a high level of cleanliness in the shop, service drive and overall facility by enforcing cleanup policies with technicians and Service Writers
  
  

Why You'll Love It Here:

• Career Growth Opportunities: We promote from within. With Fred Beans Automotive Group, you have access to leadership programs and training to group your career.
• Performance Incentives: The more you help our customers and team succeed, the more rewards you earn!
• Work-Life Balance: Enjoy convenient hours Monday through Saturday—NO Sundays
• Comprehensive Benefits:
• Health, dental, and vision insurance to ensure you and your family are covered.
• Life and disability insurance for peace of mind.
• Bereavement leave for support during challenging times.
• Even pet insurance—because furry family members matter too!
• 401(k) with Company Match: Plan for your future with a company that invests in you.
• Paid Time Off:
• Paid parental leave for life’s biggest milestones.
• Generous vacation and personal time for rest and recharging.
• Volunteer Time Off to give back to the community.
• Company-Paid Holidays so you can spend time with loved ones.
• Employee Savings Plan: Take advantage of programs that make financial planning simple and beneficial.
• Employee Referral Bonuses: Earn rewards for helping bring talented people to our team.
• Long-Term Job Security: With over 50 years in business and continuous growth, we offer stability and opportunity.
• Healthy Living Program: We care about your overall well-being and offer resources to support physical, mental, and financial health.
• Perks and Discounts:
• Discounts on vehicle purchases, parts, and services.
• Membership to our AutoRewards program, saving you money at over 150 vendors.
  

Requirements

What You'll Need

• At least 3 years of Service Drive or 5 years of Service Writing experience
• Understanding of automotive systems, repair processes, and service operations.
• Ability to manage multiple tasks and priorities efficiently, and to keep the service department running smoothly.
• Strong verbal and written communication skills for interacting with customers, technicians, and other staff members.
• Capability to lead and motivate a team of service advisors and technicians, and to manage performance.
• Proficiency in software tools used for scheduling, customer management, and repair tracking.
• Valid driver's license and clean driving record.
  
  

Fred Beans is an equal opportunity and veteran friendly employer.