Call Center Representative- Service BDC

Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative!

Why Fred Beans? At Fred Beans Automotive Group, we've been voted a "Best Place to Work" for six years running. As a family-owned business with over 50 years of success, we’re committed to supporting our employees, promoting from within, and providing ample opportunities for growth. Join our team-oriented environment and start your career with one of the most trusted names in the automotive industry. Apply today!

Responsibilities:

-Work closely with dealership parameters to communicate customer expectations and ensure a great customer experience

-Present in a professional and well-spoken manner at all times

-Generate service appointments with customers by selling the value of our store and brand, our high level of service and track record of integrity and customer care

-Log all activities, notes as required

-Meet and exceed department goals each month and quarter

-Stay informed about specials, changes, recalls, and other call drivers

-Refer customers with additional questions to the service advisor and other individual

-Attend department huddles and training as required

What We Offer:

• Updated facilities: including tablets, electronic repair orders and multi point inspections,
• texting software and much more!
• Company-Funded Training: We believe in developing our people. Last year, we invested over $600,000 in training and leadership programs to help our team members excel.
• Competitive Pay:  Unlimited earning potential with an hourly rate of 16 an hour plus bonus pay—the more you connect with customers, the more you earn!
• Career Growth Opportunities: We promote from within. With Fred Beans Automotive Group, you have access to leadership programs and training to group your career.
• Performance Incentives: The more you help our customers and team succeed, the more rewards you earn!
• Work-Life Balance: Enjoy convenient hours Monday through Saturday—NO Sundays
• Comprehensive Benefits:
  • Health, dental, and vision insurance to ensure you and your family are covered.
  • Life and disability insurance for peace of mind.
  • Bereavement leave for support during challenging times.
  • Even pet insurance—because furry family members matter too!
• 401(k) with Company Match: Plan for your future with a company that invests in you.
• Paid Time Off:
  • Paid parental leave for life’s biggest milestones.
  • Generous vacation and personal time for rest and recharging.
  • Volunteer Time Off to give back to the community.
  • Company-Paid Holidays so you can spend time with loved ones.
• Employee Savings Plan: Take advantage of programs that make financial planning simple and beneficial.
• Employee Referral Bonuses: Earn rewards for helping bring talented people to our team.
• Long-Term Job Security: With over 50 years in business and continuous growth, we offer stability and opportunity.
• Healthy Living Program: We care about your overall well-being and offer resources to support physical, mental, and financial health.
• Perks and Discounts:
  • Discounts on vehicle purchases, parts, and services.
  • Membership to our AutoRewards program, saving you money at over 150 vendors.

Salary : $600,000