Dispatcher Customer Service Representative

We are seeking a Dispatcher Customer Service Representative to join our team! You will be responsible for managing technician schedules and assisting customers with making appointments.

Responsibilities:

• Answer phones, schedule service calls and take take messages.
• Handle customer inquiries and complaints 
• Document and update customer records based on interactions
• Maintain records and mail out maintenance reminders
• Data entry of invoices and client information

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills