What are the responsibilities and job description for the Scheduler position at Fred Weston Plumbing Inc?
Overview
We are seeking a detail-oriented and highly organized Scheduler to join our family owned plumbing company. The ideal candidate will play a key role in coordinating daily operations by assigning plumbing technicians to service calls, ensuring efficient routing, and maintaining communication between customer and technicians. This position is vital for optimizing technician productivity and ensuring excellent customer service. We are a drug free work place.
Duties
- Answer inbound calls and respond to customer service requests promptly and professionally.
- Schedule and dispatch plumbing technicians to service appointments based on availability, skill set and geographic location.
- Coordinate emergency and priority calls while keeping lines of communication open with technicians.
- Communicate with customers and technicians regarding appointment times, delays in the jobs or any update for that job.
- Assist in maintaining accurate documentation of completed work.
- Provide administrative support as needed.
- Experience
- 1 years of experience in scheduling, or customer service (experience in plumbing or similar trade is preferred).
- High school diploma or equivalent (associate or bachelor's degree a plus).
- Strong clerical skills, including proficiency in data entry and record management.
- Proficient with scheduling software (Housecall Pro, Service Titan or similar).
- Excellent communication skills, both verbal and written, to interact effectively with customers and team members.
- Ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Must be tech-savvy.
- Professional demeanor and appearance.
- Familiar with local geography and mapping tools.
If you are passionate about providing excellent service and possess the necessary skills, we encourage you to apply for this exciting opportunity as our Scheduler.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $17