What are the responsibilities and job description for the Director - Corporate Amenities (Food Service, Fitness Center, Mail and Reprographics) (Hybrid –[...] position at Freddie Mac?
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Position Overview :
We’re looking for an accomplished strategic leader who excels at operational management, staff mentoring and development, and budget development, management and forecasting. Freddie Mac’s McLean corporate headquarters is home to a diverse population of more than 7,000 people that spans 33 acres with five buildings. Additionally, this position will define the approach to providing services for the five regional office locations.
If you have a proven background in corporate hospitality and amenities, then you will want to join our dynamic team. In this customer focused environment, you’ll have the opportunity to influence the future of the food, fitness, reprographics and mail room amenities here. You will lead the strategy and execution of the long-range goals for services. You will be responsible for a multi-million annual budget. Apply now and learn why Freddie Mac is #HomeToMore!
Our Impact :
Freddie Mac Corporate Services provides our employees a safe and comfortable working environment while providing an array of business services and amenities.
Your Impact :
Strategy, Budget Management and Reporting
Establish and assure adherence to budgets, forecasting, work plans and performance requirements
Manage complex project plans, from project case development and justification to after-action review
Demonstrate understanding of business requirements, issues and risks associated with services and systems
Ensure projects are on time and on budget
Responsible for the timely resolution of all issues impacting service delivery, whether technical, business or vendor related
Develop and maintain accurate reporting on vendor performance and customer satisfaction.
Leadership and Team Development
Build and inspire a high-performing team that delivers on the strategic vision
Act as a role model for positive, forward-thinking attitudes
Ensure team is operating in the most effective manner and have the appropriate skills and capabilities to be successful
Motivate direct reports, provide constructive feedback and identify development opportunities
Establish operational objectives and work plans, delegating work appropriately
Drive continuous improvement through tools, technology, process and people
Management of Outsourced Services
Build and define overall outsourcing objectives for amenities : food service, fitness, mail and reprographics
Responsible for leading the RFP vendor selection and qualification process.
Provide oversight of supplier performance; monitor key performance indicators and address vendor performance issues
Partner with internal teams to identify and manage risk and associated mitigation plans
Build and maintain outsourcing / vendor oversight standards
Oversight of all purchase orders, invoices and anticipated vendor accruals and forecasts
Oversight and responsibility for applications and technology supporting all services
Relationship Management
Establish, maintain and improve amenity and business services programs, processes and policies to ensure alignment with the company strategies
Forge effective relationships to provide guidance and direction so deliverables align with customer quality expectations
Viewed as an advisor to leadership, negotiating change across direct area of responsibility, aligned with business needs.
Guide customers and business partners to translate their needs into actionable, practical solutions that align with corporate policy and objectives
Partner with peers in the Corporate Services department to develop future solutions and enhancements to programs and services
Qualifications
10 years of experience in outsourced food service and amenity operations for a highly complex organization
8 years of leadership, organization and management experience
5 years of experience managing a multi-million-dollar annualized budget
Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise
Proven track record in general management, team leadership, business partner engagement, people / process development, strategic plans and execution
Executive presence with strong leadership attributes and written and verbal communication skills
Experience with Point-of-Sale System preferred
Keys to Success in this Role
Track record of inspiring change through leadership, communication and relationship management skills
Ability to nurture deep relationships and partnerships with internal and external business partners
Ability to confidently present a compelling case and build support for initiatives
Experience with developing service delivery models
Ability to develop a strategy and supporting tactical execution plan
Demonstrated ability to build and lead high performing teams
Demonstrated problem-solving and critical thinking skills
Advanced skills in Microsoft Excel, Word, and PowerPoint
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law.
Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $170,000 - $256,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
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Remote working / work at home options are available for this role.
Salary : $170,000 - $256,000
