What are the responsibilities and job description for the General Manager position at Freddy's Frozen Custard & Steakburgers?
Description
The Restaurant General Manager is responsible for the overall efficiency and technical operations of the
store and ensures Freddy's standard of quality, timeliness, and service. This position will control
labor and food costs, build relationships with guests, handle guest issues, and serve as a model of
hospitality. The General Manager is responsible for training, refinement of staff and team building
through employee motivation. The General Manager will also coordinate staff scheduling and product
ordering consistent with sales volume.
Requirements
Leadership & Communication –
- Ensures that all Company Standard Operation Procedures are followed
- Teaches & practices Freddy’s standards of quality, timeliness, and service
- Maintains an environment of open communication, positive attitudes, and trust-based relationships with all personnel
- Ensures that Customer Satisfaction is the highest priority for all employees
- Consistently lives “hospitality” in every instance
- Leads by example – maintains professional image, appearance, and language
Financial Performance-
- Conduct daily labor analysis to achieve target labor percentage
- Ensures quality control standards and procedures are strictly enforced
- Ensures all standardized portion control guidelines are followed and maintained
- Monitor sales trends, develop forecasts, and make effective decisions to control the key cost of sales and labor
- Maximize productivity without compromising quality standards
Health & Safety-
- Ensure full restaurant compliance with all health department regulations
- Immediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violations
- Ensure that inspections are conducted, and correct on-going issues
Other Responsibilities-
- Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them
- Review and approve all schedules and forecasts
- Coordinate opening/ closing activities in a timely and safe manner
- Complete all operational checklists daily
- Ensure that all cash handling procedures are followed
- Ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner
- Resolve conflicts and improve team members performance issues in a constructive manner and according to policies
- Must have experience in Microsoft Office, Excel, Word, and Internet
Physical Requirements: (including but not limited to)
- Ability to stand and walk 10 hours/day
- Ability to continuously reach, bend, lift, carry and stoop
- Ability to freely access all areas of the restaurant
- Ability to move or handle items weighing 0-75lbs
- Ability to work varied hours/days to oversee store operation
