Retail Associate

Job Description

Job Description

Congressional Jewelry and Coin is an exciting, rewarding place to work where teamwork and commitment to exceptional service drive our success. Specializing in bullion, coin, and jewelry transactions, our team is passionate about providing outstanding service to customers.

We are seeking a detail-oriented and task-driven associate to join our team. The Associate will utilize both in-store and online channels to support customer sales of estate jewelry and precious metal bullion. The associate will provide excellent customer service to both the online and the retail customer. As part of our team, you’ll have the opportunity to learn, progress, and grow within the company. Although this role supports our Rockville location, the expectation is to be available to work in Frederick as needed, with the first 3 months exclusively at our Frederick location.

Essential Responsibilities

Utilizing both in-store and online channels, the customer sales associate is primarily responsible for selling estate jewelry and also precious metal bullion

Greeting customers and helping them assess the ways we can help them with their needs

Performing tasks related to sales reporting, projections, and record keeping.

Maintaining store appearance

Sorting, organizing, and packaging of inventory

Calculating accurate arithmetic operations (addition, subtraction, multiplication, division)

Adhering to all local, state, and federals laws pertaining to the buying and selling of precious metals and jewelry

Performing all operational procedures accurately, in accordance with existing policies

Additional Duties as assigned.

Qualifications :

High School Diploma or GED

Computer Proficiency including Google Suite

Skills & Competencies :

Strong work ethic and attention to detail

Problem-solving skills & general math skills (ability to use a calculator for basic computation)

Excellent interpersonal and customer service skills

Strong organizational, problem-solving, and analytical skills; able and motivated to manage priorities and workflow

Ability to work independently and as a member of various teams

Physical Demands and Work Environment :

It may involve close vision, color vision, depth perception, and focus adjustment, and requires working with multiple computer screens and programs simultaneously for extended periods

Must be able to sit for up to eight hours per day, type on the computer for several hours a day, talk on the phone frequently throughout the day, stand for up to 8 hours at events or offsite venues, and climb stairs multiple times throughout the day

Must be able to communicate effectively in the primary language(s) used in the workplace

Must be able to pass a background check and substance screening

What We Offer :

A great benefits package includes comprehensive health, vision, and dental insurance, paid holidays, 401K matching, a PTO accrual rate based on years of service, bonus and overtime pay, and more. Salary is commensurate with experience. We are an equal opportunity employer and are military-friendly