Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers) HIRING EVENT on Wednesday, April 16th at the Frederick County Public Safety Training Facility. Doors will open at 8 : 00 a.m. and will close at 1 : 00 p.m.
During this event, you will have the opportunity to complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process. Please note, later arrivals may not be able to complete all steps during the hiring event and may be asked to return at a later time.
POSITION DETAILS :
Non-exempt (compensatory and / or overtime eligible; additional compensation to include $3.00 / hour shift differential for shifts 4pm - 8 am); full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits.
NOTE : This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies.
TOTAL COMPENSATION PACKAGE :
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
- 11 days of Vacation leave with increase after 2 years of employment
- 15 days of Sick leave with unlimited annual carryover
- 11 paid holidays, plus 2 additional floating holidays
- Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
- 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
- County and Employee funded Defined Benefit Pension Plan
Vesting after 5 years of service
Additional service credit for eligible previous public service, military service, etc.Work / Life balance programs include : Employee Assistance Program and Employee Wellness ProgramGenerous Tuition Reimbursement ProgramOther employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.Coming in 2025 : Employee Health Center with no or low cost primary and urgent careESSENTIAL DUTIES :
Receive and process incoming calls of emergency, non-emergency, informational and business natureUtilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resourcesProvide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety ServicesCommunicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipmentMonitor incidents and situational developments to coordinate the utilization of essential services and resourcesDispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and proceduresOperate computer aided dispatch (CAD) system and other computer software productsMaintain computerized and manual recordsRelay information to appropriate officials or agenciesOperate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agenciesHandle multiple tasks and track multiple in-progress incidents simultaneouslyPerform other related duties as requiredMINIMUM REQUIREMENTS :
High school graduation or the equivalentMinimum age 18 yearsPossession of a valid automobile operator's licenseKNOWLEDGE / SKILLS / ABILITIES :
Ability to maintain County Authorized Driver privilegesAbility to obtain Emergency Communications Specialist certifications, in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as dueKnowledge of Frederick County geography and surrounding areasEffective keyboarding / data entry skills in order to accurately enter information during conversation with callersAbility to effectively utilize computer aided dispatch (CAD) system and other automated information systemsKnowledge of fire, rescue and law enforcement disciplinesAbility to effectively read maps and give directionsStrong and effective spoken and written (English) communication skillsAbility to perform quickly and effectively in emergency situationsPREFERENCE MAY BE GIVEN FOR :
1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services911 / emergency communications work experienceData entry work experienceCustomer service work experiencePHYSICAL REQUIREMENTS / WORKING CONDITIONS :
While working in this position, the employee is required to constantly sit and perform repetitive motionsThe employee is required to constantly work indoors and occasionally work in a noisy environmentEXAMINATION PROCESS (may include) :
An evaluation of training and experienceAttend mandatory departmental orientationA computer based test to evaluate your listening, comprehension, typing and decision making skillsOne or more panel interviewsA pre-employment psychological examinationA pre-employment Security-Sensitive background investigationA pre-employment physical examination and drug test to include marijuanaJ-18808-Ljbffr
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