What are the responsibilities and job description for the Library Technician - Substitute position at Frederick County , Inc.?

Salary : $19.68 Hourly

Location : Frederick County Public Libraries - Frederick, MD

Job Type : Part-Time Library-Teachers' Pension

Job Number : FY25-00450

Department : Public Libraries

Opening Date : 01 / 15 / 2025

Closing Date : 1 / 30 / 2025 4 : 00 PM Eastern

JOB INFORMATION

Join the vibrant, community-minded team at Frederick County Public Libraries ( FCP L )! We are seeking a creative, energetic, and visionary individual to become part of our team.

Located in Central Maryland between Washington D.C. and Baltimore, FCPL is a rapidly developing system of nine libraries and two bookmobiles. Our mission is to facilitate the public's freedom to explore, to invent, and to transform. FCPL connects people to ideas and to each other, helping to foster individual and community growth.

POSITION DETAILS :

Non-exempt; part-time; 18 hours per week; scheduled to work days, evenings and weekends during FCPL operating schedule; no-benefits with exception to enrollment in the Maryland State Teacher's Pension Plan and Employee Sick and Safe Leave; subject to system-wide reassignment. Duties and work locations may vary from week to week in support of FCPL facilities and services. Assignment may occasionally be at one location for an extended period of time.

This para-professional position provides comprehensive library services to patrons and is involved with a wide variety of library activities and operations. Supervision is received from the Assistant Branch Administrator or Branch Administrator.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

Provide strong and effective customer service, exhibiting patience and courtesy while staffing the desk, including check-in and check-out of FCPL materials
Assist patrons of all ages with information questions or reader's advisory requests and assistance with using library technologies, downloading e-content and related assistance
Assist patrons in using computerized and print information sources and / or direct them to other appropriate sources
Maintain general knowledge of branch collections and resources, and current literature
Present pre-planned programs for children, teen and adults, as needed
Perform basic bibliographic searches related to interlibrary loan requests and reserves
Explain FCPL policies and services to patrons, and refer difficult questions to the supervisor
Assist with general maintenance of branch collections
Prepare and maintain displays to promote reading and FCPL services, as assigned
Circulate FCPL materials (check-out and return); and perform other basic clerical duties related to circulation of materials
Participate in outreach events to promote library services
Attend related workshops, meetings and learning opportunities
Perform other related duties as required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS AND REQUIREMENTS

The qualifications / requirements, knowledge / skills / abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

High school graduation or the equivalent

Minimum 2 years of customer service work experience, working directly with the public in retail, education, community or public relations, or any high traffic customer service setting

Word processing and / or data entry experience or training

KNOWLEDGE / SKILLS / ABILITIES :

Knowledge of public library practices and procedures

Knowledge of research techniques, research materials and general readers' interest, as well as authors, books and other formats of library materials

Working knowledge of social media tools and techniques, and ability to effectively communicate in an online environment to engage customers via social media

Knowledge of standard computer applications and devices including tablets / mobile devices, software applications, and downloadable e-format materials

Strong internal and external customer service ability including ability to exhibit patience, tact, and courtesy working collaboratively in a team environment

Strong and effective spoken and written (English) communication skills

Ability to effectively access and utilize FCPL's computerized systems and the Internet, and ability to effectively provide related instruction for customers and staff in a friendly and respectful manner

Ability to effectively organize work, problem solve, determine priorities, make decisions and complete assigned duties with minimal supervision

Ability to prioritize, meet deadlines and effectively manage time in a busy environment

Ability to demonstrate creativity, flexibility, positive attitude and good judgment.

Ability to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Ability to develop and maintain effective working relationships with patrons, co-workers and the general public

PREFERENCE MAY BE GIVEN FOR :

Additional years of customer service work experience

6 months of work experience in a public, academic or school library

PHYSICAL REQUIREMENTS / WORKING CONDITIONS :

While in this position, the employee is frequently sitting, walking, lifting up to 50 pounds; occasionally stooping, kneeling, crouching

While in this position, the employee is constantly indoors

During outreach programs and events the employee is occasionally working outdoors; working in hot temperatures (above 100 degrees) working in cold temperatures (below 32 degrees) and walking on uneven ground

ADDITIONAL INFORMATION / EXAMINATION PROCESS

Ability to provide own transportation to meetings, workshops and various branch libraries as needed

Available for varied workdays and hours within the FCPL operating schedule

EXAMINATION PROCESS (may include) :

An evaluation of training and experience

One or more interviews

The Frederick County Public Libraries (FCPL) system operates under the authority of the FCPL Board of Trustees. FCPL has adopted the Frederick County (Government) Personnel Rules except where those rules conflict with state law relating to public libraries or with FCPL personnel procedures

Pension Plan :

FCPL employees who qualify are required by state law to participate in the Maryland State Teacher's Pension System and are subject to the laws governing this plan.

Savings Plan - Deferred Compensation :

The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement now and pay taxes later by contributing a portion of their salaries pre-tax to the plan. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time.

Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. Your application may be considered incomplete if vague descriptions of experience are included or if you cite experience in your supplemental question response that is not included on the Work History section of this application. When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience based on the information submitted, or if you state "see resume" as your response, you will not be considered further.

I have read and acknowledge the above instructions.

Have you earned a high school diploma or the equivalency?

How many years of customer service work experience working directly with the public in retail, education, community or public relations, or any high traffic customer service setting do you have?

Less than 2 year of experience

2 years of experience

3 years of experience

4 years of experience

5 or more years of experience

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment / service and the duties you performed.NOTE : If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.

Do you have word processing and / or data entry experience or training?

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment / service and the duties you performed.NOTE : When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be considered further.

Do you have at least 6 months of work experience in a public, academic or school library?

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment / service and the duties you performed. NOTE : If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.

Required Question

Salary : $20

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