What are the responsibilities and job description for the Customer Service Representative position at Fredonia Hotel?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Provide outstanding customer support through various channels, including phone, email, and chat.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Handle outbound calling to follow up on inquiries or provide additional information as needed.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Maintain accurate records of customer interactions and data entry in our systems.
- Collaborate with team members to enhance service delivery and resolve complex issues.
- Demonstrate excellent phone etiquette while interacting with customers.
- Assist in sales efforts by promoting products and services when appropriate.
- Utilize office software and computerized systems to manage customer information efficiently.
Experience
- Previous experience in a customer support or sales role is preferred but not required.
- Strong computer skills with proficiency in office software applications.
- Bilingual candidates are highly encouraged to apply as they can better serve our diverse customer base.
- Excellent analytical skills to assess situations and provide effective solutions.
- Ability to communicate clearly and professionally both verbally and in writing.
Join our team today and contribute to creating exceptional experiences for our customers!
Job Type: Full-time
Pay: $11.49 - $12.02 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Parental leave
Shift:
- Day shift
- No nights
Work Location: In person
Salary : $11 - $12
