What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE (CSR)/DISPATCHER position at Free Line Plumbing?
Join Our Team : Customer Service Representative (CSR) / Dispatcher
Company : Freeline Plumbing.
About Freeline Inc.
Freeline Inc. is a leading plumbing company committed to delivering top-notch services to our customers while maintaining a supportive and growth-oriented workplace. We're looking for a dedicated Customer Service Representative (CSR) / Dispatcher to join our team and play a key role in connecting customers with our expert technicians.
Why Work With Us?
Health Benefits : We cover 50% of your health insurance premiums.
Performance-Based Pay : Earn bonuses for meeting performance goals and contributing to the team's success.
Career Growth : Opportunities for professional development in a supportive environment.
Responsibilities
As a CSR / Dispatcher, you will :
Customer Support : Answer incoming calls, address customer inquiries, and schedule appointments promptly and professionally.
Dispatching : Assign jobs to technicians based on location, expertise, and urgency, ensuring efficiency and customer satisfaction.
Scheduling : Manage daily schedules for technicians, optimizing routes and minimizing downtime.
Communication : Act as the main point of contact between customers and technicians, keeping everyone informed and updated.
Data Entry : Accurately record job details in our ServiceTitan system, maintaining clear and organized records.
Team Collaboration : Work closely with office staff and technicians to ensure smooth operations.
Qualifications
Strong communication and interpersonal skills.
Ability to multitask and thrive in a fast-paced environment.
Experience in customer service, dispatching, or a related field (preferred but not required).
Familiarity with scheduling or CRM software like ServiceTitan is a plus.
Excellent organizational skills and attention to detail.
Compensation and Benefits
Base Pay : $20 / hourly
Performance Pay : Earn additional bonuses for meeting goals, such as booking a set number of appointments per week or helping technicians meet revenue targets.
Health Insurance : Freeline Inc. covers 50% of your health insurance premiums.
Paid Time Off (PTO) : Vacation, holidays, and sick leave available.
Work Schedule
Full-time position.
Monday through Friday with occasional weekend shifts as needed.
Must have the ability to pass a background check and drug screening test.
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