Plumbing Branch Manager

Plumbing Branch Manager

About Us

At Freedom Air & Plumbing, we take pride in delivering top-quality plumbing solutions and are committed to exceptional customer service. As a trusted name in the industry, we are seeking a manager to lead our plumbing operations, drive team success, and uphold our reputation for excellence.

Why Join Freedom Air & Plumbing?

• Competitive salary & performance incentives: $85-115,000
• Growth opportunities within a reputable company
• Supportive leadership & a strong team environment
• Comprehensive benefits package: Medical, Dental, Vision, 401K with Company Match, Paid Time Off, Paid Holidays, Company Paid Life Insurance, and more!

Job Summary

This leadership role involves managing technicians, optimizing workflow, ensuring high-quality work, and maintaining strong customer relationships. The ideal candidate is a results-driven leader with a strong technical background and a passion for team development.

Key Responsibilities

Operations & Workflow Management:

• Oversee and coordinate all aspects of plumbing operations, including scheduling, dispatching, and task assignment.
• Ensure efficient workflow and timely completion of all plumbing projects.
• Enforce compliance with safety regulations and industry standards.

Team Leadership & Development:

• Lead, train, and mentor a team of plumbing technicians.
• Conduct performance evaluations and provide ongoing coaching.
• Manage technician schedules and allocate resources effectively.

Quality Assurance:

• Implement and maintain quality control processes to uphold high service standards.
• Conduct inspections to ensure work meets customer expectations and industry requirements.
• Collaborate with technicians to troubleshoot complex plumbing issues.

Customer Relations:

• Act as the primary point of contact for customer inquiries, concerns, and feedback.
• Ensure outstanding customer satisfaction by providing timely updates and professional support.

Documentation & Reporting:

• Maintain accurate records of plumbing activities, work orders, and service history.
• Generate reports on operational performance and recommend process improvements.
• Manage warranty claims and ensure timely resolutions.

Inventory & Budget Management:

• Oversee inventory of parts, tools, and supplies, ensuring adequate stock levels.
• Develop and manage department budgets, tracking expenses and cost control measures.
• Approve invoices related to plumbing activities and materials.

Technical Knowledge & Training:

• Stay up to date with industry trends, products, and emerging technologies.
• Provide ongoing training and mentorship to plumbing technicians.
• Ensure all safety protocols and best practices are followed.

Qualifications & Skills

Required:

• Minimum 5 years of management and/or sales experience in the Home Services Industry.
• At least 3 years of plumbing experience in a leadership capacity.
• Proven expertise in team development, sales/operations, and customer relations.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in MS Office Suite (Excel, PowerPoint, etc.).

Preferred:

• Experience with ServiceTitan or similar dispatching software.

Physical & Work Environment Requirements

• Ability to lift 50-75 lbs. and perform tasks in tight spaces.
• Frequent use of hand and power tools.
• Comfortable working in various environments, including office settings and job sites.
• Availability to work over 40 hours per week, including occasional extended shifts.

If you’re a motivated leader with a passion for plumbing and team success, we’d love to hear from you!

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE