What are the responsibilities and job description for the Concierge BoatCierge Internship position at Freedom Boat Club of Greater Boston and Cape Cod?
Benefits:
- Employee discounts
- Free uniforms
- Training & development
POSITION TITLE: DockCierge REPORTS TO: Operations
The primary function of this position is to meet and greet members with a smile and helpful can-do attitude. As the first representative members meet each day the ability to provide top of the line customer service is essential to the success of the employee. A constant positive attitude and ability to be a strong team player working closely with both the dock staff and sales team is required.
JOB DUTIES/RESPONSIBILITIES:
- Welcome members with a smile and introduce yourself.
- Answer any question they might have about where to go on the water that day.
- Check that ID matches the name on the reservation.
- Field all phone calls coming in to the club.
- Create reservations for same day requests.
- Send confirmation text messages for the following day.
- Collect prospect information and enter their information into the sales optima portal.
- Give daily dock tours on request (from sales)
- Work with sales team to execute personal tours and open houses (2x per month)
- Communicate constantly with the dock staff about arrivals.
- Follow up with sales team daily with updates on prospects.
REQUIREMENTS:
- Maintain a professional appearance in accordance with company policy
- NASBLA boating safety course.
- Able work on your feet and work in all weather conditions
- Be team-oriented, self-motivated, and process driven
- Must be able to lift 30lbs
- Be completely trustworthy and ability to work alone.
- Knowledge of small boat operations preferred by not required
- Have a strong attention to details
- Work schedule is Thursday – Sunday including Holidays 730am – 4pm
Salary : $15
