What are the responsibilities and job description for the Reservationist/Customer Service position at Freedom Boat Club?
Full Job Description
Freedom Boat Club
It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market-leading products, driving your own career, and working with brands committed to active lifestyles, then you’ve found your fit. Have what it takes? Join us.
Job Summary
Freedom Boat Club is the nation's oldest and largest private member boat club with locations both nationally and internationally. We are currently looking to add a full-time In-House Member Experience Representative for our Grand Strand team. The Member Experience Representative will report to the VP of Operations and assist in all activities associated with inbound and outbound customer operations along with other office duties. Member Experience Representatives are responsible for directing phone calls and emails to the appropriate teams/locations, entering new leads, assisting current members with their reservation and training requests, membership and account questions, processing transactions, conducting a one-hour zoom meeting for new members, and follow-up outbound calls. The Member Experience Representative will also assist with planning and executing social events planned for the members.
Work Schedule:
- Hours: 8:30 AM - 4 PM
- Days Off: Saturdays and Tuesdays
- Occasional Events: 5-7:30 PM (with later start times on those days)
- Saturday Events: If required to work, Sunday will be given off
Skills and Abilities
Embrace change and growth
Strong customer service and phone skills
Comfortable using many different computer applications
Excellent verbal and written communication skills
Capable of multi-tasking, highly organized, and detail oriented
Ability to work independently and in a team environment
Ability to work in a fast-paced environment with occasional process changes
Protect and secure customers' personal information
Qualifications
Customer service experience
Proficiency working on a computer (typing skills required) and experience utilizing Microsoft
Career Level Required- Entry Level- Experienced
Experience Required
Education Required- High School Diploma or equivalent
Event planning and executing a plus but not required, will train
Hours of Operation & Location
Job Location: North Myrtle Beach, SC
Member Experience Center Hours: Hours: 8:30am - 3pm, off on Tuesdays and Saturdays with occasional Thursday evening hours until 8pm for social events.
Compensation: $13-$15 per hour
Full-time, Summer holiday's and weekend availability required.
Benefits
Club membership available upon successful completion of the 90-day probationary period.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled. EEO is The Law.
Freedom Boat Club does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.
Please email resume with cover letter to email address provided. No calls please.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Holidays
Work Location: In person
Salary : $13 - $15
