What are the responsibilities and job description for the HHA Field Care Coordinator (Harrisburg, PA / Field based) position at FREEDOM CARE , LLC?

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients :

Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Field Care Coordinator for our team in Pennsylvania.

Candidates looking to apply must either currently have a HHA or PCA certification or be willing to gain certification; have a valid driver's license and reliable method of transportation.

This is a field base role with occasional travel required into our office once a week into one of the following offices : Philadelphia, PA or Harrisburg, PA or Pittsburgh, PA

Position Overview :

The Field Care Coordinator works closely with our patients, caregivers, and other stakeholders in the business. Your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Responsibilities :

Schedule and perform initial home assessments (virtual and in-person) to screen for Home Health functional scale eligibility (ADL / IADL); develop caregiver emergency backup plan

Serve as an internal expert on the waiver member and caregiver onboarding experience, assisting orientation and remote onboarding from start to finish to ensure consent and acceptance

Perform In-Home Assessments quarterly for all assigned cases on care

Ensure compliant annual training for each caregiver that reflects the waiver members assessed needs through in person or web-based training or in another manner that is meaningful to the Caregiver

Ensure annual TB Risk Assessments are completed by each caregiver via DocuSign process

Ensure compliance with provisional background checks

Conduct internal audits of current on-care records to ensure compliance with state regulations

Serve as an on-call backup for emergent patient situations where caregiver is not available

Participate in meetings, provider fairs, and other stakeholder functions within the assigned area of coverage

Escalate Participant and Caregiver related issues to leadership, such as noticeable decline in the Participants health (as identified during quarterly visits), any indications of abuse or neglect, etc.

Perform additional home visits if the need is identified during the Care Team's review of Daily Notes or through other contact with the Participant or Caregiver

Track all activities through entries into CRM (Salesforce)

Function within the timeframes of a fast-paced home healthcare environment

Performs other duties as required or assigned

Ideal Candidate Will Possess :

A Bachelor's degree or equivalent work experience

HHA certification is a plus or willing to be trained

Fluency in Spanish

Two or more years of experience working with the frail or elderly disabled adults and caregivers

1-2 years of call center, telephonic outreach, customer service or other similar experience (required)

1-3 years of medical field experience and / or case management; experience updating and maintaining case notes

The ability to assess patient health risk and any risk within the home

The ability to exercise judgement independently and voice noticeable issues or trends

Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support members and caregivers

Strong problem-solving skills; able to identify issues and escalate when appropriate

Excellent time management, critical thinking and active listening skills; able to multitask

Possesses a high level of empathy and emotional intelligence

Strong proficiency in computer software navigation and mobile applications; Salesforce experience, as plus

Always maintain patient confidentiality; understands and adheres to HIPAA guidelines

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to : skill set, years of relevant experience, education, location, and licensure / certifications.

Salary Range

20-$24 USD

Salary : $20 - $24

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HHA Field Care Coordinator (Harrisburg, PA / Field based)

What are the responsibilities and job description for the HHA Field Care Coordinator (Harrisburg, PA / Field based) position at FREEDOM CARE , LLC?

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