What are the responsibilities and job description for the Onboarding Specialist I (Las, Vegas, NV / Hybrid) position at FREEDOM CARE , LLC?

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients :

Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Onboarding Specialist for our Onboarding team in Las Vegas, NV.

This is a hybrid role with weekly commuting into our FreedomCare Las Vegas office. This role will require you to come into the office 3 times a week.

Department & Position Overview :

The Onboarding Specialist is a field-based role where you will travel throughout southern Nevada, meeting with patients and caregivers in their homes. You will work closely with our Intake team who will help to schedule your appointments. You will meet with the caregivers and patients to have them sign required documents as well as give a brief orientation to ensure they are properly set up for their care plan.

Every Day You Will :

Visit patients and caregivers in their homes

Acquire signatures for necessary documents via a Surface Pro and iPhone

Provide a brief orientation to ensure caregivers and patients are set up for their care plan

Participate in State-wide semi-weekly meeting with colleagues in Las Vegas, NV

Adhere to a revolving monthly client service and compliance standard

Effectively input and update the case file and account data within our Salesforce CRM tool

Manage your call dashboards and reporting to assist in managing assignments

Communicate and facilitate this process to the point of enrollment complete

Ideal Candidate Will Possess :

At least 1 year of previous experience in a fast-paced customer service role

Proven Exceptional Customer Service experience

Experience in high-volume inbound and outbound call environment

Strong customer focus and adaptability to different personality type

Ability to multitask, set priorities and manage time effectively

Build sustainable relationships and engage patients / caregivers by taking the extra mile in resolving any issues / concerns

Must have poise and patience when dealing with customers

Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone

Attention to detail and data accuracy

Ability to meet and / or exceed weekly targets or metrics

Excellent communication (written and verbal) and organization skills

Effective time management, prioritization and multitasking skills

Proactive with a commitment to excellence in your work

Flexibility and openness as the role and responsibilities may change and or evolve as we grow!

Previous experience managing multiple schedules

Strong attention to detail, exceptional written and verbal skills, the ability to multitask

Nice to Haves :

Bilingual Spanish or other languages preferred

2 years of salesforce experience

2 years of Medicaid experience in a homecare agency environment

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $16.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to : skill set, years of relevant experience, education, location, and licensure / certifications.

Salary Range

16-$20 USD

Salary : $16 - $20

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Onboarding Specialist I (Las, Vegas, NV / Hybrid)

What are the responsibilities and job description for the Onboarding Specialist I (Las, Vegas, NV / Hybrid) position at FREEDOM CARE , LLC?

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