Area Administrator

Responsibilities/Activities

• Administrative oversight and management of assigned branches including operational procedures, compliance, and financial management and reporting, ensuring all Agency policies and procedures are adhered to and branch operational strategies align with overall Agency mission and strategic plan.
• Schedules and completes (or designates to Clinical Lead) in home visits and opens, completes new client paperwork and Service Agreement, assists new clients with LTC worksheet (if applicable) and obtains initial deposit payments for new clients.
• Provides top notch customer service to prospects and clients and their families as well as case managers and referral partners.
• Ensures all prospects are converted to clients after open is completed, new client information is inputted correctly in EMR and the care plan is established appropriately according to client needs and Agency guidelines.
• Communicates with Branch Administrators regarding prospects and new clients to ensure start of care and client's desired schedule is arranged and a caregiver is assigned.
• Provides on-site presence and daily oversight at each assigned location to ensure compliance with and assist with census management, staffing management, and financial management.
• Monitors each branch's success via monthly KPIs and budgeting reports and adjusts strategies accordingly.
• Meets regularly with designated employees to provide professional development and structured leadership of the branch operations.
• Meets regularly with Director of Operations to discuss and report status of each branch assigned to.
• Completes final billing and payroll scrub for assigned branches weekly and for EOM and submits "all clear" for billing and payroll submission.
• Research and resolve EOM billing errors and discrepancies and resubmits any necessary billing claims.
• Review and address incident reports submitted by Branch Administrators, submit final report to Director of Operations.
• Review and address complaints and grievances from clients and/or employees.
• Attends local marketing and recruiting events as necessary.
• Maintains knowledge of and competency with the BA, ABA, and CCS responsibilities and fills in when necessary for assigned branches.
• Interviewing, hiring, supervision, professional development, and disciplinary action for designated employees.
• Promotes and maintains a positive employee culture at assigned branches.
• Upholds the mission, vision, and values of Freedom Caregivers, follows and upholds the administrative employee code of conduct.

Compensation
We will be offering a competitive salary for this position. Specifics regarding salary will be discussed during the interview process.

• REQUIRED: At least 1 year of experience working in healthcare
• REQUIRED: PTA or COTA licensure
• REQUIRED: Valid driver's license, auto insurance, and transportation.
• REQUIRED: Fluency in English language, both written and spoken.
• An entrepreneurial spirit, drive, and goal-oriented work ethic.
• A positive attitude and highly motivated to excel.
• Ability to problem-solve, use critical thinking, and work autonomously and as part of a team.
• Flexibility and adaptability to thrive in a fast-paced environment in which change is the norm.
• Excellent communication, customer service, and sales skills.
• Proficiency in the use of computers and Microsoft Office applications as well as familiarity with video conferencing.
• Ability to naturally connect with people, display high emotional intelligence, and be comfortable in new environments.
• Ability to provide high quality customer service and display exceptional character in all interactions with colleagues, referral partners, prospects, clients, caregivers, and applicants.

Preference will be given to candidates with:

• Healthcare experience working in long-term care, rehab/therapy, private medical practice, or home health.
• Supervisory/management experience.
• Recruiting/hiring experience with entry level staff.
• An associate or bachelor's degree in relevant field.
• An in-depth knowledge of the local area and businesses.

Required education:

• High school diploma

Physical/Mental Requirements:

• Physical ability to sit, stand, walk, use hands and fingers, reach, stoop, kneel, crouch.
• Ability to carry up to 20 pounds of material distances of 50 feet.
• Ability to effectively manage stress.
• Physical and mental ability to drive a vehicle.