What are the responsibilities and job description for the Automotive Service Writer position at Freedom CDJR of Bluffton?
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our automotive service team. The ideal candidate will serve as the primary point of contact for customers, ensuring their needs are met while providing exceptional customer service. This role requires a strong understanding of automotive repair processes and the ability to communicate effectively with both customers and technicians.
Duties
- Greet customers promptly and professionally, addressing their service needs and inquiries.
- Accurately document customer information, vehicle details, and service requests.
- Provide detailed explanations of services needed, including oil changes, routine maintenance, warranty repairs and other automotive repairs.
- Collaborate with mechanics to ensure accurate diagnosis and timely completion of services.
- Maintain an organized service area, ensuring all paperwork is completed efficiently.
- Follow up with customers regarding their vehicle status and any additional services required.
- Handle customer complaints or concerns with professionalism and empathy.
- Assist in managing service schedules to optimize workflow within the shop.
Qualifications
- Previous experience in automotive sales or as a mechanic is preferred.
- Knowledge of automotive repair processes, including oil changes, basic maintenance, warranty repairs, and other automotive repairs.
- Strong customer service skills with the ability to communicate technical information clearly to customers.
- Experience in service writing or auto service management is a plus.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A positive attitude and willingness to learn about new automotive technologies and services.
- High school diploma or equivalent; further education in automotive technology is advantageous.
Join our team as a Service Writer where your expertise will contribute to providing outstanding service experiences for our valued customers!
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $20