What are the responsibilities and job description for the Customer Service Representative position at Freedom Electronics LLC?
Job Description
Job Description
Description : Job Overview
The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions, and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns. They will also assist the sales department with the placement of orders along with other administrative duties.
Requirements :
Responsibilities and Duties
- Deals directly with customers either by telephone, electronically, or face-to-face.
- Attracts potential customers by answering product questions and suggesting information about other products.
- Establish new customer accounts, recording account information in CRM.
- Serve customers by providing product and service information and resolving problems.
- Resolves problems by clarifying the issue, Identifying the cause, and resolving the issue quickly.
- Anticipate customer needs, following up with customers to offer previously ordered products or additional products.
- Record and process orders accurately and timely
- Perform administrative duties including but not limited to providing shipment / receiving details, updating company CRM accurately.
- Performs other related duties as required
Qualifications
Benefits
100% Employer Paid Medical and Dental plans
Vision insurance
100% Employer Paid Life Insurance
Annual Bonus Program
401k Matching
Paid holidays
Paid Time Off
