Client Retention Specialist - Hybrid Role

Job Description

Job Description

Job Title : Client Retention Specialist

Job Description : The Client Retention Specialist will work with assigned accounts focused on analyzing, contacting, negotiating, contracting, and closing new and existing business to exceed sales targets. They will execute against sales goals, including accurate forecasting and revenue attainment. This generally includes attention to detail, identifying customer needs / challenges, delivering solution presentations to clients, developing proposals, negotiating contracts, and closing business in a timely manner. The Client Retention Specialist will work closely with Operations and Sales Departments, they will report to the person directly above them in the company organization chart.

Career Path : Client Retention Specialists can look for growth in the Operations or Sales departments. Growth opportunities include Client Retention Specialist II-II, Senior Client Retention Specialist I-III, Client Retention Manager, Director of Client Retention, and Key Accounts Manager.

Principal Responsibilities

• Maintain and enhance assigned house accounts and mini-business programs.
• Accountability for driving revenue growth to meet or exceed expectations, including identification of revenue drivers and metrics focused on market expansion and penetration.
• Lead the account planning process effectively and create or find the resources needed to renew and grow accounts efficiently.
• Effectively collaborate with internal Operations, Sales, and Contacting & Pricing Teams to establish and drive account program development and growth.
• Maintain a thorough understanding of industry trends, business processes, financial measurements, performance indicators, and key competitors.
• Understanding the product sales cycle and challenges, including the strategies of competitors, and leveraging this knowledge to hone sales strategies.
• Monitoring performance-to-plan throughout the fiscal year and adjusting direction, focus, and sales initiatives as needed to effectively penetrate the market.
• They must be comfortable with a complex matrix management environment and be willing to operate flexibly across a large and often diverse geography and client base.
• Other administrative tasks as required.

Required Experience

Work Environment : While performing the job responsibilities, these work environment characteristics represent the environment the job holder will encounter. Therefore, reasonable accommodations may be made to enable people with disabilities to perform the job's essential functions.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by the job holder within this job. Note that this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

Freedom Energy Logistics is an Equal Opportunity Employer and will not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.

Please note that a background check is a condition of employment for this position. By applying for this job, you authorize the company to conduct a thorough review of your criminal history, employment history, educational background, and other relevant information. Any offer of employment is contingent upon the successful completion of the background check.

If you have concerns about the background check process, please feel free to discuss them with us. We are committed to ensuring that our hiring process is fair and equitable for all candidates.