What are the responsibilities and job description for the Correspondence & Research Supervisor (Mortgage Servicing) - Remote position at Freedom Mortgage?
Position Description:
This position is remote!
Summary
The Correspondence and Research Supervisor is responsible for the oversight and management of Correspondence and Research including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit disputes and research.
Essential Job Functions:
- Assist in the management of processing all aspects of borrower incoming and outgoing correspondence
- Assist in the management of research processes for Customer Care Department
- Assist in the management of processing all incoming Servicing inquiries from internal Freedom Mortgage employees
- Experience in written communication
- Assist in the management of credit bureau reporting and disputes
- Accurately assesses strengths and development needs of employees including timely and specific feedback and performance management
- Develops and implements effective policies and procedures to ensure timely, accurate, cost effective and excellent service to our customers
- Delivers Superior Customer Service and leads a team that delivers superior service to the customer
- Negotiates solutions and acts as a liaison with internal and external customers when necessary
- Identifies and analyzes escalated problems and provides guidance to team members for resolution
Other Related Duties:
Performs other related duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions of the job.
Writing Skills:
Experience in written communication, including, but not limited to customer correspondence and internal communications.
Education and/or Experience:
Bachelor’s Degree from a Four (4) year College or University preferred
1-2 years supervisory experience preferred
3 years related experience
Mortgage Servicing experience preferred
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Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.
Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.
Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.
If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.
Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767
Equal Opportunity Employer- Minorities/Females/Disabled/Veterans
