What are the responsibilities and job description for the Automotive BDC Representative position at Freedom Motors USA?
About Freedom Motors USA
Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and is the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we focus on providing customized options for the unique needs of our customers.
Freedom Motors USA is seeking a full-time, on-site, Automotive BDC Representative responsible for generating and qualifying leads, managing customer inquiries, and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships.
What you'll do:
Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and is the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we focus on providing customized options for the unique needs of our customers.
Freedom Motors USA is seeking a full-time, on-site, Automotive BDC Representative responsible for generating and qualifying leads, managing customer inquiries, and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships.
What you'll do:
- Respond to inbound sales inquiries via phone, email, and live chat.
- Make outbound calls to potential customers to generate new leads and sales opportunities.
- Create and maintain long-lasting relationships with customers.
- Qualify leads based on customer needs, budget, and timeline.
- Follow up with leads and maintain regular communication to move them through the sales funnel.
- Maintain accurate records of customer interactions and sales activities in the CRM system.
- Verify and update existing customer information.
- Identify and escalate priority issues.
- Document call information according to standard operating procedures.
- Route calls as appropriate and per standard operating procedure.
- Complete daily tasks by the end of each business day.
- Consistently meet or exceed daily, weekly and monthly metric goals.
- Collaborate with the sales team to ensure a seamless customer experience.
What you’ll need:
- Coursework beyond High School Diploma required. Bachelor’s Degree preferred.
- Excellent verbal communication and interpersonal skills and ability to work independently as well as collaboratively in a team environment.
- Strong time-management skills, multi-tasking, and pride in providing the highest levels of customer service in a fast-paced and results-driven environment.
- Demonstrated initiative, willingness to take on greater challenges, and highly self-motivated and proactive.
- Strong computer skills and exceptional verbal and written communication skills.
- Ability to maintain a professional and positive attitude at all times.
- Bilingual would be a plus.
This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.
Salary : $20,000 - $120,000
