What are the responsibilities and job description for the End User Support Intern position at freedom_partners_shared_services?
Come join an exciting IT team supporting the vast range of technology implementations. The candidate will work closely with the End User Services team to assist in the fulfillment of customer IT requests and resolution of IT incidents.
FP Shared Services’ team is comprised of people who bring expertise from all areas – HR, recruiting, technology, facilities – just to name a few. We work hard to build a culture that encourages entrepreneurial thinking, embraces change, and values each individual.
Essential Responsibilities :
- Setup computer and peripherals on desks for new hires
- Deliver IT equipment, by request
- Assist Service Desk application for requests / incidents, process first-in first-out based on priority, and respond quickly and effectively
- Assist in Service Desk request / incident troubleshooting of IT related problems (mobile devices, PCs, Macs, printers, etc)
- Document all troubleshooting activities and resolutions within the Service Desk application.
- Follow prescribed scripts, checklists, and SOPs, ensuring that all work is complete and documented to IT Department Standards
- Assist in communication of Service Desk request / incident status with customers.
- Perform other related duties as reasonably assigned
Qualifications :
