Dispatcher/Scheduler

When you become a part of The Cypress of Hilton Head, you not only step into a role but also into a front-row seat where you get to witness the incredible life stories of some of the wisest individuals on earth. Moreover, you become an integral part of an exceptional company that is actively investing in the future of senior living by investing in you. It's more than just a job; it's an invitation to be part of our extraordinary journey!

The Cypress of Hilton Head's Plant Department is recruiting for a hospitality focused Dispatcher/Scheduler to join our team!

Embraces Hospitality Promises

• We greet residents, employees and guests warmly, by name and with a smile
• We treat everyone with courteous respect
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner
• We hold ourselves and one another accountable
• We embrace and value our differences
• We make residents, employees and guests feel important
• We ask "Is there anything else I can do for you?"
• We maintain high levels of professionalism, both in conduct and appearance at all times.
• We pay attention to details
  
  

Position Summary: To expedite the maintenance and transportation needs and desires of Cypress members in the most expeditious and courteous manner as possible.

• Receive all maintenance and transportation calls, take messages and dispatch maintenance and transportation personnel as needed.
• Initiate work orders for maintenance, transportation and any other special request by residents, guests or staff.
• Schedule, maintain, and communicate with drivers to coordinate transportation.
• Keep an up-to-date record of all work orders.
• Communicate with outside contractors for scheduled services as requested.
• Receive deliveries.
• Know the members by name. Members are to be addressed, "Mr. XX" and "Mrs. XX" or if retired military or physician, that title and last name.
• Assist with clerical responsibilities as requested.
• Understands the responsibility to report suspected violations of The Cypress Club Code of Conduct to appropriate persons, or to The Cypress Club Compliance Hotline, or by completing a Written Report of Suspected Compliance Violation, or by contacting the Corporate Compliance Officer directly.
• Takes appropriate precautions to avoid job related injuries and complies with injury reporting guidelines.
• Actively participates in safety programs and complies with The Cypress Club policies and procedures.
• Looks for ways to continuously improve safety for members, staff and visitors.
• Embraces The Cypress Hospitality Promises daily.
  
  

Additional Responsibilities

• Preventative maintenance on vehicles as needed including inspection.
• Attend all in-services and training schedules.
• Assist members when entering or exiting vehicles.
• Coordinate all member billing with maintenance and transportation.
  
  

Educational Requirements: Must have the ability to read, write, and speak efficiently. Must demonstrate good organizational skills. Must have the ability to relate well to people. Must have good listening skills.

Licensure/Certification: None.

Security Requirements: The Dispatcher/Scheduler is not required or allowed to electronically view or access confidential patient information. The Dispatcher will be allowed to view and share patient information accessible otherwise in regard to patient care.

Physical Requirements and Working Conditions: Must have the ability to lift 25 pounds and push on a wheeled cart. Must have the ability to lift 25 pounds and carry for 15 feet. Demonstrate physical dexterity in moving, bending, stooping, climbing, stretching and pulling. Possess and maintain in good standing a current driver's license.

Why Work with Us

• Competitive Pay
• Quarterly employee events, including cookouts, free food trucks, bingo with prizes, costume parties, etc.
• Comprehensive benefits: health, dental, vision, 401K, company-paid life and AD&D insurance, voluntary insurance, and voluntary legal and identity theft insurance.
• Tuition Reimbursement
• Annual Scholarship for employees and employee dependents.
• Promotion opportunities from within.
  
  

Benefits

• 401(k) with company match.
• Health Insurance.
• Dental insurance.
• Vision Insurance.
• AD&D Insurance.
• Disability insurance.
• Life Insurance.
• Employee Assistance program
• Employee Discount.
• Employee and Dependents Scholarships.
• Paid Time Off.
• Referral Program.
• Tuition Reimbursement.