What are the responsibilities and job description for the Customer Service Representative - Teller position at FREEDOMBANK?
Description
As a 100% employee-owned community bank, we empower success in our customers, communities, and employees. We serve Northeast Iowa, Southwest Wisconsin, and Southeast Minnesota from our four locations in Elkader, Monona, Postville and Waukon.
We offer competitive wages, excellent benefits, and the chance to own a portion of FreedomBank through our Employee Stock Ownership Plan (ESOP). In addition, we provide other fantastic benefits:
- Health, Vision, and Dental Insurance with Orthodontic Coverage
- Health Reimbursement Account, Funded by FreedomBank
- Group Term Life Insurance, Funded by FreedomBank
- Dependent Life Insurance
- Flex-Spending Accounts
- Critical Illness, Accident, Hospital Indemnity, Short-Term, and Long-Term Disability Insurance.
- Paid Vacation and Sick Leave
- 11 Paid Holidays
- Employee Stock Ownership Plan with 401k provisions
We are looking for a Customer Service Representative (CSR) – Teller to join our team in Elkader. As a CSR-Teller, you will be the primary point of contact for all customers who enter the bank. Your role is crucial in providing retail banking services and products to customers. You will be responsible for building strong relationships with each customer and educating them on the various ways they can bank with us. This involves recommending and opening appropriate products and services to meet their financial needs. You will leverage your interpersonal skills to assist new and existing customers in understanding their financial requirements, resolving issues, and processing teller transactions. The ability to work on a rotating Saturday morning schedule is a requirement.
Requirements
DUTIES/RESPONSIBILITIES:
- Perform all paying and receiving functions.
- Verify fund availability, proper endorsements, and authorized signatures.
- Balance currency, coin, and checks in the cash drawer at the end of the day.
- Process customer orders for travel and gift cards, money orders, and cash savings bonds.
- Accept and process loan payments.
- Process deposits from ATM and night depository box.
- Open communication with customers who come into the bank seeking bank services.
- Counsel customers on the optimum fit between their financial needs and bank products, referring to lenders if necessary.
- Open new accounts and explain features and benefits.
- Prepare proper documentation and explain and execute those documents.
- Ensure customer satisfaction.
- Rent safe deposit boxes.
- Resolve customer concerns.
- Other duties as needed.
REQUIRED SKILLS/ABILITIES:
- Excellent verbal and written communication skills.
- Excellent math skills.
- Trustworthiness and the ability to act with integrity.
- Thorough understanding of customer service.
EDUCATION/EXPERIENCE:
- High school diploma or equivalent.
- Previous experience working directly with the public is preferred.
PHYSICAL REQUIREMENTS:
- Must be able to lift 30 pounds at a time.
- May need to sit or stand for long periods of time.
This company practices equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as protected veteran. MEMBER FDIC