Field Operations Manager

Role Overview:

Plans and manages all on-site installations to ensure Operational Excellence. The Field Operations Manager directly manages all field crews and accepts accountability for project installation execution, project installation costs, schedule adherence, on-time project completion, project profitability and customer satisfaction. The Field Operation Manager reports to the Warehouse, Delivery & Installation (WD&I) Manager.

Key Responsibilities and Duties:

Qualifications/Attributes

• 10 years of field experience in furniture industry
• Excellent leadership skills and abilities. Provides strong leadership and has/earns the respect of field crews
• Is comfortable and professional with field crew, customers and Freeform personnel
• Strong professional acumen with the ability to interact with customers and Freeform team in a positive, engaging and professional manner
• Excellent verbal and written communication skills
• Strong work ethic and ethical approach to the business
• Clean driving record
• Ability to pass all screening required for employment and access to customer sites

Technical Skills:

• Understands contract furniture installation processes and construction processes
• Can analyze construction and furniture drawings and plan installations accordingly
• Is mechanically adept and has excellent installation technical abilities
• Proficient with tools and equipment required for all installation types
• Has a high-level of product knowledge across all lines of furniture carried by Freeform; can learn new product lines through analysis and extrapolation

Resource Management:

• Responsible for assigning field crews to all projects
• Assesses project needs and assigns resources accordingly
• Has oversight of field crews and ensures they are meeting or exceeding installation timeline expectations
• Makes corrective action decisions for field crews if they are falling behind installation timeline expectations, or other issues that may affect the success of a project
• Communicates needs for additional resources with WD&I Manager and Project Managers for approval
• Proactively manages payroll time and time off for field crews and communicates overtime (OT) needs with the WD&I Manager for approval of OT

Field Team Training

• Assists in developing and implementing operational procedures, work practices, standards of performance, etc.; understands operational economics and cost accounting; takes leading role in the development of installation personnel
• Responsible for the training of all new field crew hires – Delegates field crew training to Lead Field Technicians where possible
• Identifies weaknesses within existing field crew, trains to proficiency
• Ensures all Lead Field Technicians train field crew both in the field and in other scheduled non-field trainings

Administrative Skills:

• Maintains detailed and complete administrative records of installation project work in alignment of company processes
• Assists WD&I Manager in office administration—work order processing, payroll time, punch list resolution, receiving documentation, etc.

Installation Operational Excellence Strives for near-perfect Operational Excellence. Responsible for:

Preparation with internal and external project team

• Serves as direct field contact for large and strategic projects
• Performs Pre-Install Site Walks / Meetings on large and strategic large and strategic projects
• Available for site walk support or field dimensioning for project staff on large and strategic projects
• Understands job site installation requirements and communicates with the end user and/or General Contractor
• Communicates with Project Managers and warehouse team regarding project preparation
• Collaborates with team on pre-order planning/sequencing/scheduling
• Identifies potential installation ‘risks’ and mitigates risks with the project team

Field crew project preparation (pre-installation)

• Ensures appropriate resources (vehicles, tools, skills, knowledge, etc…)
• Ensures timeline expectations have been communicated
• Ensures all work-order information is correct and up to date

Field Crew Management

• Leads daily stand ups with all field crews
• Fields daily installation questions from Lead Field Technicians and project team and resolves issues
• Meets team on site for Day 1 install on all large and strategic projects
• Communicates project status to customer as required
• Communicates with Lead Field Technician regarding project status
• Possesses field problem solving/technical skills and serves as expert advisor for Lead Field Technicians
• Performs site walks as required

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have a clean driving record?

Experience:

• field: 10 years (Preferred)
• leadership: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Richland, WA 99352 (Required)

Work Location: In person

Salary : $70,000 - $75,000