Project Manager

Summary:

The Project Manager serves as the single point of contact and is responsible for the integrative management of all aspects of assigned Freeform projects, from project inception to final close-out and invoicing. This includes planning, coordination, and oversight of critical dates, client and third-party communications, quality assurance, budget management, and project documentation to ensure successful completion and customer satisfaction. The Project Manager is accountable for the entire business transaction associated with each project.

Specific Responsibilities and Duties:

1. Customer/Account Servicing

• Serves as the single point of contact for the client for all project communications.
• Provides professional customer interface and maintains client relations throughout the project lifecycle.
• Is responsible for obtaining customer sign-offs, approvals, and formal paperwork.
• Proactively follows up with clients post-project to gather feedback and resolve any post-installation concerns or service needs.

2. Project Planning, Coordination, and Management

• Establishes overall project scope and manages the dealer/manufacturer team to ensure coordinated efforts.
• Directs, coordinates, and manages task assignments and completion for the entire dealer team.
• Develops comprehensive work plans, schedules, and logistics based on project scope, timeline, and customer goals.
• Reviews project sites, plans, and product specifications to ensure project requirements are met.
• Assists in establishing project fees, preparing quotes, and making presentations to clients.
• Provides technical consultation to clients and their project teams regarding furniture solutions, space planning, and technical product applications.
• Coordinates with all third-party firms (e.g., architecture and design firms, contractors, cabling vendors, electricians, client IT teams, movers, building managers) to ensure seamless execution.
• Identifies potential risks and creates mitigation plans to address delays, installation challenges, or unforeseen issues.

3. Project Administration

• Maintains detailed project documentation, including key decisions, revisions, and client requests.
• Provides timely, formal written communications throughout the project to clients, internal teams, and external stakeholders.
• Tracks and monitors financial records, contract adherence, approvals, and sign-offs.
• Oversees time tracking, labor cost monitoring, and adherence to project budgets.

4. Project Implementation

• Assists in the preparation of quotes, development of proposals, and client presentations.
• Reviews technical service plans and product specifications for accuracy and correct product application.
• Ensures that customer service teams enter order notes accurately and coordinates product delivery schedules.
• Conducts regular quality checks to verify product installations align with specifications and industry standards.

5. Order Management

• Monitors ship dates to ensure alignment with project schedules and delivery requirements.
• Interfaces with manufacturers regarding shipping schedules and any special instructions for production or delivery.
• Communicates changes in delivery or shipment timelines to clients and stakeholders to manage expectations.

6. Installation and Implementation

• Supervises on-site installation, ensuring adherence to the project timeline, performance quality, and installation protocols.
• Ensures that all field paperwork (e.g., time sheets, site reports) is completed accurately and submitted promptly.
• Conducts inspections at key milestones to ensure compliance with building codes, design specifications, and quality standards.

7. Punch List, Invoicing, and Project Close-Out

• Conducts final project walkthroughs to identify and document punch list items and resolves issues promptly.
• Confirms project completion and ensures all invoices are accurate and delivered on time.
• Manages final project close-out requirements, including lien releases, contract deliverables, and client sign-offs.

8. Contract Furniture and Technical Knowledge

• Maintains strong product and technical knowledge, including applicable building codes, product applications, custom solutions, and pricing strategies.
• Demonstrates the ability to produce takeoffs, specifications, and order-ready documentation if required.
• Possesses knowledge of project scheduling, logistics, and furniture installation processes.
• Has a working knowledge of interior construction, space planning, office relocations, furniture manufacturing, shipping logistics, and building management regulations.

9. Budget and Cost Control

• Monitors project expenses and tracks budget performance to identify variances and propose corrective actions.
• Provides cost optimization strategies without compromising product quality or timelines.
• Communicates potential financial impacts to clients and internal teams and ensures projects remain within the agreed-upon budget.

10. Leadership and Team Collaboration

• Leads and motivates internal and external teams to meet project goals.
• Resolves conflicts and fosters collaboration among cross-functional teams, including vendors, internal departments, and clients.
• Provides mentorship to team members and ensures clear communication channels for all stakeholders.

11. Sustainability and Industry Trends

• Incorporates sustainability principles in project planning and execution, where applicable.
• Stays informed of workplace design trends, ergonomic furniture solutions, and evolving client needs to provide up-to-date recommendations for future projects.

Required Skills and Qualifications:

• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills to effectively manage client relationships and cross-functional teams.
• Proficiency in project management tools (e.g., Fieldwire, Microsoft Planner) and industry specific software (e.g., eManage).
• Knowledge of building codes, safety regulations, and furniture specifications.
• Relevant certifications (e.g., PMP, CAPM) preferred but not required.
• Bachelor’s degree in business, project management, interior design, or a related field is preferred.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities
• Yearly pay

Schedule:

• Monday to Friday
• Overtime

People with a criminal record are encouraged to apply

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $65,000 - $80,000