Regional Operations Manager

Position Summary

We are seeking an inspiring and results-driven Regional Operations Manager to lead and mentor a cross-functional team responsible for the warehousing, delivery, and installation (WD&I) of commercial furniture. This role requires a leader who can foster collaboration across departments, ensuring alignment between operations, sales, and design teams to deliver seamless, client-focused solutions.

The ideal candidate will possess strong leadership capabilities, cultivate a culture of accountability, and excel in project management. They will be instrumental in empowering their team to achieve operational goals while maintaining open communication and cooperation with sales and design teams to meet client expectations.

Key Responsibilities

1. Leadership and Team Mentorship

• Build, lead, and mentor a high-performing team across warehouse, delivery, and installation operations.
• Develop team members through ongoing training, feedback, and growth opportunities.
• Cultivate a culture of accountability by setting clear performance expectations and holding team members responsible for results.
• Lead by example, promoting a positive, solution-oriented approach to challenges.

2. Cross-Functional Collaboration·

• Work closely with the sales team to understand client requirements, timelines, and delivery expectations.
• Partner with the design department to align operational plans with layouts, floor plans, and project specifications.
• Communicate project updates and feedback to sales and design teams to ensure client satisfaction and continuous improvement.
• Act as a liaison between operations and other departments to anticipate and resolve potential conflicts or challenges.

3. Operational Excellence

• Oversee daily operations, ensuring efficient inventory management, seamless delivery processes, and accurate installations.
• Implement and maintain workflows that optimize efficiency, quality, and cost-effectiveness. Monitor performance metrics, identify bottlenecks, and implement improvements to exceed operational goals.
• Foster a safety-first environment by ensuring compliance with OSHA and workplace safety standards.

4. Project Management

• Plan, coordinate, and manage projects from start to finish, ensuring alignment with client needs and company objectives.
• Develop and maintain detailed project timelines, budgets, and resource plans.
• Proactively identify risks and implement solutions to keep projects on track. Communicate project progress clearly to stakeholders and clients, building trust and transparency.

5. Client and Stakeholder Engagement·

• Serve as the main point of contact for clients, fostering strong relationships built on trust and accountability.
• Conduct site visits to assess project requirements and ensure layout accuracy.
• Address client concerns promptly, ensuring satisfaction at every stage of the process.
• Collaborate with internal teams and vendors to align goals and deliver exceptional results.

6. Continuous Improvement and Accountability·

• Analyze operational performance data to identify areas for improvement and growth.
• Develop and implement strategies to enhance team efficiency, productivity, and morale.
• Encourage innovation by empowering team members to contribute ideas for process improvements.
• Regularly evaluate team performance and provide constructive feedback to drive individual and group success.

Qualifications

Education and Experience·

• Bachelor’s degree in construction management, logistics, supply chain management, business administration, or a related field or equivalent experience·
• 5 years of experience in construction, warehouse, operations or project management, with a proven track record of leading successful teams. Experience collaborating with cross-functional teams.
• Experience in the commercial furniture industry or a related field is highly desirable, but not a requirement.

Skills and Competencies

• Leadership: A strong ability to inspire, mentor, and guide a diverse team toward shared goals.·
• Collaboration: Proven experience in working with cross-functional teams, particularly in sales and design.·
• Accountability: Proven experience in holding teams and individuals responsible for achieving performance standards.·
• Project Management: Expertise in managing complex projects with multiple stakeholders (PMP certification is a plus).·
• Communication: Exceptional interpersonal skills for clear and effective communication with clients, team members, and stakeholders.·
• Problem-Solving: A proactive approach to resolving issues and making informed decisions under pressure.·
• Operational Knowledge: Deep understanding of warehouse, logistics, and installation workflows.·
• Technical Proficiency: Familiarity with Warehouse Management Systems, Project Management software, ERP systems, or other related software.

Key Performance Indicators (KPIs)

• Team engagement and development metrics (e.g., training completion, employee satisfaction).
• On-time delivery and installation rates.
• Collaboration efficiency with sales and design teams.
• Client satisfaction and Net Promoter Scores (NPS).
• Operational cost savings and process efficiency improvements.
• Successful project completion rates within budget and timeline.

Work Environment

• Dynamic environment including time in the office, warehouse, and client sites.
• Regular regional travel to oversee operations and projects.
• Occasional travel to oversee out-of-market projects.

What We Offer·

Salary Range: $70,000–$90,000 annually, based on experience.

Comprehensive benefits, including healthcare, and 401(k).

'Unlimited’ Paid Time Off

Opportunities for professional development and career advancement.

A collaborative work environment where leadership and innovation are celebrated.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Employee assistance program
• Health savings account
• Life insurance
• Parental leave

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have a clean driving record?

Experience:

• leadership: 3 years (Preferred)
• field: 5 years (Preferred)

Ability to Commute:

• Richland, WA 99352 (Required)

Ability to Relocate:

• Richland, WA 99352: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $90,000