What are the responsibilities and job description for the Vice President of People & Operations position at FreeFrom?

The Lucile Packard Foundation for Children's Health, in partnership with Stanford Medicine and Lucile Packard Children's Hospital, unlocks philanthropy to transform health for children and families in Northern California - and around the world. Through fundraising and grantmaking, the Foundation drives scientific research, innovation, and policy change that will improve care, advance cures, and reform healthcare systems for this and future generations.

MAIN FOCUS :

The Associate Vice President for Advancement Services is a strategic leader who drives LPFCH's data strategy, prospect development, gift administration, and CRM implementation to advance fundraising success. This role blends technical expertise, strategic vision, and collaboration to unify stakeholders around data-driven solutions.

LOCATION :

Palo Alto, CA (hybrid); the successful candidate for this role will be based in the Bay Area.

WHAT YOU'LL DO...

The Associate Vice President for Advancement Services ("AVP") is a strategic leader with the ability to envision, implement, and steward a thoughtful approach to information management, prospect development, gift administration, and process improvement in support of LPFCH's growth. Key elements of this role will be to lead the Foundation's enterprise data strategy to unite LPFCH around a shared vision for data, optimize the role of prospect research and development to facilitate donor and prospect engagement, optimize gift administration and fund management, and drive the work of Advancement Services as a key partner to help LPFCH achieve its fundraising goals. The Foundation will be starting a CRM conversion in the next year, and the AVP will play a critical role in leading the implementation of the new CRM. This role requires a combination of technical skill, strategic vision, and emotional intelligence – the AVP will regularly interface with colleagues across the Foundation to achieve buy-in for new solutions.

The AVP for Advancement Services will oversee the prospect development, data and reporting and gift administration teams and will report to the Special Advisor to the CEO. The AVP will maintain mutually respected relationships with staff across the foundation and with colleagues at Stanford University and Lucile Packard Children's Hospital Stanford to understand priorities and policies, identify challenges and socialize new business practices, reports, and tools.

The compensation range for the Associate Vice President role is $230k-$250k annually.

For candidates who far exceed requirements in experience leading teams as well as fundraising operations, information management and business intelligence and who bring significant senior leadership experience, the title of Vice President will be considered. The compensation range for the Vice President position would be $270k–$290k.

YOU'LL BE RESPONSIBLE FOR...

Leadership and Strategic Direction

Provides strategic leadership in identifying LPFCH's information needs, defining appropriate solutions and developing plans for implementation. Considers the enterprise-wide view, ensuring reporting and data help LPFCH achieve a more holistic understanding of prospects, donors, and grateful patients.
Leads the development of strong data governance practices and policies.
Develops the strategy to convert data into actionable business intelligence through a comprehensive understanding of development vision and values.
Leverages the opportunity of a system conversion to implement system improvements and standardizations to facilitate full utilization of CRM.
Helps direct the utilization of prospect research and predictive modeling to optimize portfolios and engagement of prospects, with a focus on highest value prospects.
Provides vision and practical guidance to optimize productivity and effectiveness of gift administration and fund management business processes.
Implements a solutions-oriented team culture that seeks continuous improvement.
Creates strong working relationships and regular cadence of communication / meetings with key internal stakeholders.
Create strong working relationships with external partners at Stanford University and Lucile Packard Children's Hospital to facilitate unique gift and fund situations and to ensure our reporting is meeting partner business needs.

Reporting, Information Management, and Business Process Design

Develops streamlined business processes to increase the efficiency and accuracy of development workflows, including gift processing, prospect management, revenue / cash forecasting, and report development, in alignment with fundraising strategy.

Works closely with fundraising and partner teams to ensure that gift administration and data policies support fundraising strategy and priorities.

Translates between fundraising teams, partner teams and data teams and technical and non-technical users to define a shared vision and common understanding and drive collaboration.

Provides analysis of data and reports to assist leaders in understanding results and trends and to inform business decisions.

Regularly solicits feedback from stakeholders to ensure tools, resources, and reports continue to meet each team's needs.

Evaluates and utilizes resources to build scalability, capacity and redundancy to support future growth and minimize key person risk.

Utilizes a risk-based approach to analyzing challenges and processes.

Drives data and reporting integrity by supporting effective internal controls.

Participates in ensuring foundation-wide HIPAA compliance.

Management

Manages gift administration, data and reporting and prospect development teams, including hiring, training, coaching, providing feedback and professional development.

Promotes the work of the Advancement Services teams and aligns team goals to overall foundation priorities to create a clear sightline to value for all Advancement Services team members.

Serves as a member of the Gift Acceptance Committee.

YOU MUST HAVE...

Bachelor's degree or an equivalent combination of education, training, and work experience suitable for the position.

10 years of experience working in fundraising operations, information management and / or business intelligence, preferably in a large nonprofit organization or academic medical center which focuses on principal and major gift fundraising.

Experience leading a CRM conversion strongly preferred.

4 years' experience managing and leading a team, including mentoring and developing staff, including managing remote teams.

Experience driving an enterprise-wide data strategy.

Experience managing teams through change and driving organization-wide culture change.

Experience developing (or managing a team to develop) creative data outputs including dashboards and visual reports, bringing data together from multiple sources.

Ability to translate complex analytical concepts in easily understandable terms.

Experience with process documentation and workflow design.

Strong analytical skills, organizational skills, and attention to detail; ability to handle multiple projects simultaneously.

High degree of professionalism; excellent written and communication skills, flexibility, a strong initiative and work ethic, commitment to problem solving and the genuine respect of and for colleagues at all levels.

IT'S AN ADDED PLUS IF YOU HAVE EXPERIENCE WITH...

Experience working with PHI / PII, and managing information in line with HIPAA regulations.

Experience with Blackbaud's Raiser's Edge and PowerBI.

YOU'LL BE SUCCESSFUL IF YOU POSSESS THE FOLLOWING...

Collaborator : Ability to collaborate across foundation teams and functions to build a strong understanding of congruent and competing needs. Ability to prioritize and synthesize those needs into a clear vision and to align all stakeholders under that vision.

Empathetic and effective manager of teams : Ability to partner with staff to set goals, track progress to those goals, and provide consistent and clear feedback to foster staff growth. Ability to build authentic relationships with staff to build an engaged, connected and inclusive team culture where every member feels and is driven by the value they bring the organization and to the mission.

Systems and processes expert : Ability to assess systems and processes to identify opportunities to drive efficiency and efficacy within those systems and processes. Ability to envision how processes and systems will need to evolve as work scales.

Innovator : Ability to think "out-of-the-box" and drive innovative and creative thinking and problem solving within the team.

Advocate : Ability to champion and promote their team effectively. Ability to build strong strategic relationships across the organization to secure needed buy-in, resources, and support. Ability to represent the team in various contexts to facilitate organizational and team success.

Change manager : Ability to operate with success in an organization that is growing and changing. Ability to, as a senior leader in the organization, guide teams through transition, keeping staff informed and engaged.

Visionary : Ability to establish an inspiring vision supported by clear operating principles. Ability to help team and stakeholders access that vision and make steady progress towards that vision over time.

Working at the Foundation

Generous leave, including PTO, holidays, Summer Fridays, and a sabbatical (after 7 years of employment)

Annual bonus opportunity

Retirement plan employer match

Premium Medical and Dental coverage

Employer-paid life insurance

Legal services plan

4-week paid maternity and paternity leave for new parents

Stipend for home office and mobile phone

If remote, frequent opportunities to visit our beautiful HQ in Palo Alto

The Foundation is a dynamic organization in a rapidly changing industry. Therefore, the responsibilities associated with this position will evolve and grow in accordance with LPFCH's business needs and growth plans. More specifically, the incumbent may be required to perform additional and / or different responsibilities based on the future growth plans for the Foundation.

Mission-first - We can never lose sight of why we exist and who we are here to serve.

Good of the whole - We share responsibility for overall results, think of what's best for the team and organization, and act as responsible stewards of resources.

Bold and bendy - We're unapologetically ambitious for our mission, creative, and take risks by trying new things.

Sweat the big stuff - We're clear on our priorities, calibrating effort and resources to audience and impact : the higher the return, the greater the investment.

Make it happen - We're focused on outcomes; only as much process as necessary to make good decisions and take action. Prepared with ideas and solutions for every challenge.

Community matters - We embrace and practice inclusion.

Our Foundation embraces all individuals and celebrates the unique differences each of us bring to our team and community. Our approach is rooted in our cultural touchstones and inherent in our work to encourage every employee to bring their best, most authentic self to work and to provide each of them the opportunity to achieve their full potential.

We envision a world where a person's identity, resources, and other factors do not serve as barriers to attaining optimal health. We recognize that this vision requires the commitment and actions of everyone.

To support this goal, we pledge to :

Conduct ourselves in a manner that garners trust and respect from others.

Foster a welcoming and supportive environment for our team members and community.

Acknowledge and appreciate the dignity, expertise, experiences, and contributions of each other.

Approach others with an open mind, compassionate heart, actively listening to their perspectives.

Foster effective teamwork and encourage collaboration amongst our team and constituents.

The Lucile Packard Foundation for Children's Health is an Equal Opportunity Employer.

LI-Hybrid

The pay range for this role is :

230,000 - 250,000 USD per year (Palo Alto, CA)

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Salary : $230,000 - $250,000

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