Sales Support Specialist

About the Company

Freely is a payments innovator built for the food distribution industry. Backed by Mastercard, we provide wholesale distributors with a smarter way to accept credit card payments through exclusive network agreements that significantly reduce processing costs. Our intelligent routing technology and closed-loop payment ecosystem enable distributors to lower interchange fees by up to 50% while maintaining all the benefits of card payments for their customers. By solving the cost barrier that has traditionally limited card acceptance in this space, Freely unlocks working capital for distributors, faster payments for suppliers, and valuable rewards for buyers - creating a win-win across the B2B food supply chain.

Responsibilities

The Sales Support Specialist aids Freely’s sales team by performing administrative tasks that help expand the company’s reach into the F&B wholesale market. This includes researching potential distributor clients online, compiling contact lists, and entering lead information into a CRM tool. The associate will schedule introductory calls or demos between sales reps and prospects, ensuring calendars are aligned and reminders are sent. They will also draft and send follow-up emails to leads after initial outreach, attaching promotional materials about Freely’s cost-saving benefits. Keeping sales records updated and preparing basic reports on outreach efforts are additional duties that help the team track progress toward tapping into the $500B market opportunity.

Qualifications

1. High school diploma or equivalent; coursework in business administration a bonus

2. Strong interpersonal skills for building trust during client onboarding

3. Proficiency in data entry using tools like Microsoft Forms or Google Forms

4. Basic knowledge of client management software (e.g., HubSpot) or willingness to learn

5. Detail-oriented mindset to ensure accurate input of client metadata

6. Familiarity with process documentation tools (e.g., Trello, Asana) for task tracking

7. Ability to follow scripted workflows and adapt to client questions

8. Comfort with video conferencing platforms (e.g., Zoom) for remote setup guidance

9. Organizational skills to manage multiple onboarding cases concurrently

Benefits Available To Employees:

• Comprehensive health insurance (medical, dental, vision) with 80% premium coverage
• 401(k) retirement plan with a 4% employer match to support long-term savings
• Paid time off (15 days annually, plus federal holidays) for work-life balance
• Annual performance bonus up to 5% of salary based on transaction accuracy metrics
• Access to online learning platforms (e.g., Coursera) for fintech and Excel skill development
• Remote work flexibility (2 days per week) to accommodate personal schedules
• Employee wellness program with gym membership discounts and mental health resources

Our commitment to diversity, equality, and inclusion

Our aspiration at Freely is to cultivate a workforce that mirrors the rich diversity of people, perspectives, and experiences in today’s dynamic society. We believe this diversity is essential to our mission of broadening access to affordable and innovative payment solutions for wholesale food distributors and their customers. Freely is proud to be an Equal Opportunity Employer. We are dedicated to providing equal employment opportunities to all job applicants and employees, evaluating candidates based solely on their qualifications and potential. Individuals seeking employment at Freely are considered without regard to race, religion, color, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, military or veteran status, or any other characteristic protected by applicable laws.

The above information in this description is intended to outline the general nature and level of work performed by employees in this role. It is not intended to serve as an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this position. The job holder may be asked to undertake additional tasks as deemed appropriate by their manager from time to time, in support of Freely’s goals and operational needs.