What are the responsibilities and job description for the Client Manager Retail position at Freeman Company?
About Us
Sparks is a live digital brand experience agency. We specialize in creating connection–-real human connection–-onsite, online, or anywhere. Through a mix of sound strategy, breakthrough creative and flawless execution, we create memorable trade show exhibits, live and virtual events, brand activations, retail stores, corporate environments and other immersive experiences that deepen relationships, inspire action, and build trust--and we do it all over the world.
Summary
The Client Manager plays an integral role in building strong and long-lasting client relationships, benefiting the organization’s overall corporate goals and objectives of exceptional service, value and annual revenue growth.
This position will support our Retail division. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of Philadelphia, PA.
Essential Duties & Responsibilities
Travel up to 25%
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
Sparks is a live digital brand experience agency. We specialize in creating connection–-real human connection–-onsite, online, or anywhere. Through a mix of sound strategy, breakthrough creative and flawless execution, we create memorable trade show exhibits, live and virtual events, brand activations, retail stores, corporate environments and other immersive experiences that deepen relationships, inspire action, and build trust--and we do it all over the world.
Summary
The Client Manager plays an integral role in building strong and long-lasting client relationships, benefiting the organization’s overall corporate goals and objectives of exceptional service, value and annual revenue growth.
This position will support our Retail division. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of Philadelphia, PA.
Essential Duties & Responsibilities
- Project support for Account Executive/Director, Program Director and Project Managers, including but not limited to:
- Order tracking, organization of replacement parts, and support of maintenance & warranty projects
- Store order quality control inspections and documentation
- Support follow up and tracking of client deliverables, from store tracking to accounting
- Assist with take offs, fixture quotes and order processing
- Maintenance of internal and external records, including contact information, communication history, meeting minutes, design & shop drawings
- Creation and management of important documents, such as: new vendor paperwork, maintenance & installation manuals, inventory reports, client status documents, task lists, project document logs, shipment manifests and material transfer documents
- Invoice and PO processing using clients web based PO and invoicing systems
- Coordination of internal and external meetings, including travel arrangements and catering
- Industry research of new vendors, manufacturing services, supplies, and materials
- Bachelor’s Degree preferred
- 2-5 years of experience as an Account Manager or Project Leader in a fast paced, dynamic environment
- Sense of urgency in handling client-related issues. This requires responding to email / telephone inquiries from external / internal customers within 24 hours
- Excellent professional communication skills
- Superior attention to detail and organization skills
- Proficient in Google Drive and Microsoft Office, experience with Microsoft Dynamics preferred
- Strong attention to detail, a positive attitude, and a team player
Travel up to 25%
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
- Medical, Dental, Vision Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- Paid Time Off
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
