What are the responsibilities and job description for the Collections Associate position at Freeman Company?
About Us
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
The Credit & Collections Specialist is responsible account receivables through the collection of past due balances account reconciliation and providing exceptional customer service to internal and external customers.
This position will support our Finance team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. This position is based out of our North Dallas office located in Dallas, TX.
Essential Duties & Responsibilities
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’ largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
The Credit & Collections Specialist is responsible account receivables through the collection of past due balances account reconciliation and providing exceptional customer service to internal and external customers.
This position will support our Finance team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. This position is based out of our North Dallas office located in Dallas, TX.
Essential Duties & Responsibilities
- Accountable for reducing delinquency for assigned accounts.
- Calling customer directly requesting payment status on past due invoices.
- Responsible for prompt and accurate responses to customer's servicing questions and concerns.
- Investigate customer accounts with discrepancies or credit balances.
- Communicate and partner with other departments such as branches, accounting, and the sales team to resolve any issues to ensure prompt payments.
- Responsible for customer account reconciliations including credit memos and unapplied cash and refunds.
- Provide guidance for the AR /Cash Ap team to identify and apply for customer payments.
- Research open payments and provide swift correction action or detailed correspondence specifying delay in application for resolution.
- Work daily aging by keeping DSO at an acceptable company standards or Service Level Agreements (SLAs)
- Identify and work with leadership on reducing risk daily by reporting and escalating to and through proper channels.
- Reconcile and work customer disputes with internal team by reporting all discrepancies.
- All other duties as assigned.
- High School Diploma or Equivalent required.
- 5 years’ experience in commercial credit and collections.
- Knowledge of cash applications and collections procedures.
- Self-motivated, strong attention to detail, goal-oriented, and takes initiative.
- Excellent external and internal customer service skills.
- Reliable ability to maintain productivity while working independently and as a team member.
- Effective oral and written communication skills.
- Work as a necessary part of a team effort with colleagues.
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
- Medical, Dental, Vision Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- Paid Time Off
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
