What are the responsibilities and job description for the Sr Salesforce Developer position at Freeman Company?
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About Us
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
The Senior Salesforce Developer will focus on designing, implementing, and maintaining solutions within the Salesforce platform to enhance business processes and improve overall functionality. This position, under minimal supervision, plays a key role in supporting and enhancing our Salesforce Service Cloud environment. The Senior Salesforce Developer will be responsible for a wide range of tasks, including administration, configuration, development, and user adoption. The Developer will collaborate closely with internal stakeholders to identify and implement solutions that optimize our customer service operations.
This position will support our IT team. It is eligible to work a hybrid schedule, generally requiring work in office 2-3 days per week. The ideal candidate will be located in Dallas, TX.
Essential Duties & Responsibilities
- Manage user accounts, security settings, and data governance within Service Cloud.
- Configure workflows, automation rules, and custom objects to streamline service processes.
- Design and implement reports and dashboards for insightful service performance analysis.
- Develop custom functionalities and integrations to extend Service Cloud capabilities.
- Utilize Apex programming language, Visualforce frameworks, and Lightning components to create user-centric solutions.
- Maintain and troubleshoot existing code base to ensure optimal performance.
- Collaborate with cross-functional teams to ensure seamless integration of Service Cloud functionality with backend systems.
- Provide technical leadership and guidance to junior Developers & offshore development teams.
- Stay up-to-date on the latest Sales & Service Cloud functionalities and best practices.
- Proactively identify opportunities to improve efficiency and effectiveness within the Service Cloud environment.
Education & Experience
Travel Requirements
Travel up to 25%.
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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