What are the responsibilities and job description for the Customer Service Representative position at Freeman Holdings Group?
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of everyone to shine and complement the entire team.
- Is the customer #1 with you?
- Do you have an outstanding smile?
- Are you a positive, upbeat person?
- Do you provide personalized service that creates customer loyalty?
- Can you sense what another person wants and needs before they ask?
- Do you always live up to your commitments?
- Do you like a fast-paced work environment?
- Are you excited to provide a level of customer service unrivaled by the competition?
Objectives
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.
Requirements
Responsibilities and Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Reporting Relationship
This position reports to the Customer Service Manager
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including but not limited to :
Position Type and Expected Hours of Work
This is a non-exempt position. This position includes shift work which requires working evenings and weekends and on scheduled company holidays.
Travel
No travel is expected for this position.
Education, Experience, and Eligibility Qualifications
Benefits
Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.
AAP / EEO Statement
Million Air is an Equal Opportunity / Affirmative Action Employer / Protected Veteran / Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.
