What are the responsibilities and job description for the Education Centre Administrator position at Freeman Hospital?
Employer heading
Education Centre Administrator
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
Here at the Newcastle upon Tyne Hospitals NHS Foundation Trust we are looking to recruit an enthusiastic and highly motivated Education Centre Administrator to work within the Support Services of the Education & Workforce Development function which is part of the People directorate.
This post holder will primarily be responsible for providing clerical and administrative support to the Education and Workforce Development Facility and assist with the general running of the facilities, including bookings, updating records following completion of education and training programmes. Applicants should have good interpersonal skills and will need to demonstrate a commitment to working within this area, be positive, flexible and able to promote the service.
Previous applicants need not apply
Main duties of the job
Plan, manage and deliver high quality administrative support to the Education & Workforce Development function.
To maintain records of education and training across the Trust ensuring confidentiality at all times.
To support the Workforce Development Officers in the day-to-day running of the Education Centres at the Freeman Hospital, Royal Victoria Infirmary Hospital, and Eldon Court.
Participate as a member of the Trust Education and Workforce Development team to enable delivery of high quality and innovative workforce planning, education and training programmes, which enhance the patient and customer experience.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Person specification
KNOWLEDGE
Essential criteria
Essential criteria
Essential criteria
Essential criteria
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
Name Kieran Gibson Job title Assistant Workforce Development Officer Email address nuth.training.administration@nhs.net Telephone number 0191 2825301 Additional information
Contactable between 08:30-15:30, Monday - Friday.
If you wish to contact me outside of these hours, please contact me via email.
Education Centre Administrator
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
Here at the Newcastle upon Tyne Hospitals NHS Foundation Trust we are looking to recruit an enthusiastic and highly motivated Education Centre Administrator to work within the Support Services of the Education & Workforce Development function which is part of the People directorate.
This post holder will primarily be responsible for providing clerical and administrative support to the Education and Workforce Development Facility and assist with the general running of the facilities, including bookings, updating records following completion of education and training programmes. Applicants should have good interpersonal skills and will need to demonstrate a commitment to working within this area, be positive, flexible and able to promote the service.
Previous applicants need not apply
- Interview Date: 22 April 2025
- 22 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
Plan, manage and deliver high quality administrative support to the Education & Workforce Development function.
To maintain records of education and training across the Trust ensuring confidentiality at all times.
To support the Workforce Development Officers in the day-to-day running of the Education Centres at the Freeman Hospital, Royal Victoria Infirmary Hospital, and Eldon Court.
Participate as a member of the Trust Education and Workforce Development team to enable delivery of high quality and innovative workforce planning, education and training programmes, which enhance the patient and customer experience.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
- Freeman Hospital
- Royal Victoria Infirmary (RVI)
- Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
- Newcastle Dental Hospital
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
- Cramlington Manor Walks
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
- The post holder will primarily be responsible for reception and providing clerical and administrative support to the Education and Workforce Development facilities and assist with the general running of the facilities, including bookings, updating records following completion of education and training programmes.
- Good organisational skills and telephone manner are a mandatory requirement and knowledge of the hospital environment would be desirable but not essential.
- First point of contact for visitors to the Education Centre reception, ensuring the smooth and efficient running of the reception.
- Administer the booking, recording and updating of staff training records.
- Manage room bookings in our busy facilities.
- Assist visitors and staff with their queries.
- Provide clerical and administrative support to colleagues and the Senior Workforce Development Officer in data entry and the creation of courses, offerings and classes on our current Training Management System.
- Data entry and the creation of courses, offerings and classes on our current Training Management System.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Person specification
KNOWLEDGE
Essential criteria
- Clear understanding of Respect and Confidentiality
- Knowledge and experience of administrative procedures
- Knowledge of ESR/OLM
Essential criteria
- Excellent customer care skills.
- Excellent keyboard skills.
- Excellent IT skills (MS Office).
- Excellent organisational skills.
- Excellent telephone manner.
- Ability to work under occasional pressure and meet deadlines.
- Ability to work as part of a team.
- Friendly and approachable.
- Good listening skills.
- Flexible approach to work.
- Professional attitude towards all service users.
- Models behaviour that treats others with dignity, respect and compassion.
Essential criteria
- Previous experience of carrying out general admin procedures in a busy office environment.
- Experience of working with a minimum of supervision whilst working within standard operating procedures
- Experience of prioritising own workload
- Experience of customer facing role
- Proficient in the application of Microsoft Office applications.
- Experience of inputting accurate and timely data onto electronic systems
- Excellent interpersonal skills demonstrating confidence and assertiveness
- Ability to communicate effectively meeting diverse learner needs
- Excellent Customer Service Skills
- Professional attitude to service users
- NHS Experience
- Experience of supporting/facilitating educational activities
Essential criteria
- Educated to A Level standard
- English Language GCSE grade 4 or above or equivalent qualification or relevant experience
- RSA Stage III / NVQ Level 3 in Administration or equivalent
- Good command of written English
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Documents to download
- JD & PS (PDF, 193.4KB)
- Newcastle Staff Benefits (PDF, 274.4KB)
- Behaviour and Civility Charter (PDF, 93.8KB)
Further details / informal visits contact
Name Kieran Gibson Job title Assistant Workforce Development Officer Email address nuth.training.administration@nhs.net Telephone number 0191 2825301 Additional information
Contactable between 08:30-15:30, Monday - Friday.
If you wish to contact me outside of these hours, please contact me via email.
