Information & Data Support Officer – Critical Care

Employer heading

Information & Data Support Officer – Critical Care

Band 3

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job Overview

An exciting opportunity has arisen for a Data Support Officer to join the Peri-Operative and Critical Care team, the role involves working closely with clinicians to collect and input data which helps us to contribute to national audit and helps us shape our services and monitor the effectiveness of the care we provide to our patients.

• Interview Date Thursday 06 March 2025
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
  
  

NO AGENCIES PLEASE

Main duties of the job

• Submit data to national audit
• Work closely with clinical teams
• Produce reports to governance forums
• To monitor data quality and validation, liaising with unit leads regarding issues
• Liaise with system users to ensure rationalisation of data collection and elimination of duplication
• To troubleshoot issues with the database / data submissions
• To provide support to Staff regarding critical care data collection and its application
• To produce routine monthly and ad hoc analytical reports from various data sources in support of the service & the directorate
• Reports/ Data are used for the following:
• Activity Dashboard
• Annual Report
• Payment by Results
• Ad hoc reports
• Network transfers, outreach activity
• Outside agencies- PHE NHSE
• Pressure Ulcer surveillance
• Unit acquired infections
  
  

Working for our organisation

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
  
  

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed Job Description And Main Responsibilities

• To collect, collate and organise the input of data and produce standard, ad hoc analytical and annual reports relating to Perioperative directorate activity
• To maintain quality & validation of data used
• The role includes the support of the Ward Watcher system, ICNARC CMP, CCMDS, CQUIN programmes, QIP programmes, Capacity & resource data, National dashboards, managing the flow of data relating to Adult Critical Care within the Trust and to external agencies
• The post holder will support other projects and contribute to work streams relating to governance, quality and safety as delegated
  
  

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person specification

Qualifications & Education

Essential criteria

• NVQ Level 3 or equivalent experience
  
  

Desirable criteria

• European Computer Driving Licence (ECDL)
• Microsoft Office Specialist certification
  
  

Knowledge & Experience

Essential criteria

• Proficiency in Microsoft Office Applications and good knowledge of using MS Excel
• Sound working knowledge of computer based and other types of information systems, data collection, validation, reporting and presentation
  
  

Desirable criteria

• Knowledge of medical terminology
• Previous working experience of using relational databases
  
  

Skills & Abilities

Essential criteria

• Ability to deal with large volume of numerical information with a range of practical analytical numerical and statistical skills
• Good communication skills and the ability to work to deadlines
  
  

Desirable criteria

• Report writing skills
  
  

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges

Documents to download

• JD & PS (PDF, 216.4KB)
• Newcastle Staff Benefits (PDF, 274.4KB)
• Behaviour and Civility Charter (PDF, 93.8KB)
  
  

Apply online now

Further details / informal visits contact

Name Lindsay Surtees Job title Associate Director Of Operations Email address l.surtees@nhs.net Telephone number 01912823923