What are the responsibilities and job description for the IT Officer - Network Support position at Freeman Hospital?
Employer heading
IT Officer - Network Support
Band 5
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
Due to additional project work deploying wireless access points throughout the Trust an opportunity has arisen to join the IT Infrastructure team as an IT Officer in the Network and Telecoms Team. This position is for a fixed term contract and will have the opportunity to work with the wider team when the project work isn’t being carried out.
The team are responsible for delivering and maintaining of a wide range of network and telephony technologies critical to the running of the Trust and delivery of patient care. These include a large Cisco campus network, over 30 remote sites, an enterprise scale Cisco firewall estate, Microsoft Teams and Unify IP and DECT telephony systems.
The purpose of this fixed term contract is to assist with the deployment of approx. 2200 wireless access points across all Trust sites. The successful candidate will work as part of a team and also work with the wider team when project work permits.
Main duties of the job
As an IT professional you will work within the Network and Telecoms team, and wider IT Infrastructure department. This will be predominately with End User Computing and Server, however you will also work with specialist IT teams supporting specific areas of the Trust.
The successful applicant will be working with others in the Network and Telecoms team providing support for the Trust Network, Teams Collaboration and Telephone systems.
Working within a high performing team you will be required to work closely with third party and in house subject matter experts to provide 2nd & 3rd line network and telecoms support.
To code, itemise and ratify external invoices to a value in excess £500,000 per annum.
To assist in managing contracts with 3rd party vendors.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
Person specification
KNOWLEDGE
Essential criteria
Essential criteria
Essential criteria
Essential criteria
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
Name Andrew Livingstone Job title Telecommunications Data Network Manager Email address andrew.livingstone@nhs.net Telephone number 0191 2448777
IT Officer - Network Support
Band 5
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
Due to additional project work deploying wireless access points throughout the Trust an opportunity has arisen to join the IT Infrastructure team as an IT Officer in the Network and Telecoms Team. This position is for a fixed term contract and will have the opportunity to work with the wider team when the project work isn’t being carried out.
The team are responsible for delivering and maintaining of a wide range of network and telephony technologies critical to the running of the Trust and delivery of patient care. These include a large Cisco campus network, over 30 remote sites, an enterprise scale Cisco firewall estate, Microsoft Teams and Unify IP and DECT telephony systems.
The purpose of this fixed term contract is to assist with the deployment of approx. 2200 wireless access points across all Trust sites. The successful candidate will work as part of a team and also work with the wider team when project work permits.
- Interview Date Thursday 01 May 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
As an IT professional you will work within the Network and Telecoms team, and wider IT Infrastructure department. This will be predominately with End User Computing and Server, however you will also work with specialist IT teams supporting specific areas of the Trust.
The successful applicant will be working with others in the Network and Telecoms team providing support for the Trust Network, Teams Collaboration and Telephone systems.
Working within a high performing team you will be required to work closely with third party and in house subject matter experts to provide 2nd & 3rd line network and telecoms support.
To code, itemise and ratify external invoices to a value in excess £500,000 per annum.
To assist in managing contracts with 3rd party vendors.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
- Freeman Hospital
- Royal Victoria Infirmary (RVI)
- Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
- Newcastle Dental Hospital
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
- Cramlington Manor Walks
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
- To operationally provide first and second line support of the Trust’s complex network infrastructure.
- To participate in the planning, design, specification, procurement, implementation and management of network infrastructure to support data, voice telephony and video.
- To proactively manage the network to ensure that agreed service levels are met, using appropriate tools and utilities including Cisco Prime Infrastructure and WhatsUp Gold.
- To provide first and second line support services to users of the data network, including voice and video across the Trust, in order to maximise the availability and functionality of networked technology to end users. This may be either over the telephone, by e-mail or at the desk-side.
- To install, configure, maintain and upgrade a wide range of network, telephone and video hardware and software.
- The post holder may also be required to participate in a rota for the provision of out of hours support, and must be capable of diagnosing complex problems without reference to documentation and colleagues.
Person specification
KNOWLEDGE
Essential criteria
- In depth knowledge of networking protocols, predominantly TCP/IP
- Knowledge of IP Telephony and Voice Systems
- Knowledge of the ITIL Service Delivery Model
Essential criteria
- Excellent communications skills
- Excellent interpersonal skills
- Excellent decision making ability
- Excellent Networking skills in particular Cisco products
- Good documentation writing skills
- Excellent troubleshooting skills
Essential criteria
- Ability to work unsupervised
- Relevant NHS Experience
Essential criteria
- Educated to at Degree level in an IT related subject or relevant experience in an Network Support role
- CCNA or equivalent certification
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Documents to download
- JD (PDF, 214.6KB)
- PS (PDF, 112.1KB)
- Newcastle Staff Benefits (PDF, 274.4KB)
- Behaviour and Civility Charter (PDF, 93.8KB)
Further details / informal visits contact
Name Andrew Livingstone Job title Telecommunications Data Network Manager Email address andrew.livingstone@nhs.net Telephone number 0191 2448777
Salary : $500,000
