What are the responsibilities and job description for the Operational Service Manager position at Freeman Hospital?
Employer heading
Operational Service Manager
Band 8a
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
Looking for a rewarding and challenging operational management role in a busy Radiology service? Come and join our friendly and supportive team within the Diagnostic Radiology Service. If you are looking to develop and progress and have the drive to lead a variety of Imaging and support teams to do the same, this is the place for you! We are looking for a highly focused and passionate Individual with the ambition to help lead change and innovation with a strong focus on optimum service delivery and staff wellbeing.
Main duties of the job
As the Operational Service Manager you would work closely with the Radiology service manager and the Associate Director of Operations to manage Diagnostic Imaging services across all sites of the Newcastle upon Tyne Hospitals NHS Foundation Trust (NUTH) and associated sites to help deliver a high-quality patient focused service.
You will require proven skills in sustainable service delivery with the ability to lead, influence and build rapport and credibility with clinical and operational teams.
Working closely with the Modality Superintendents and management colleagues you will play a key role in identifying opportunities for clinical innovation and modernisation, the delivery of many operational performance targets, waiting list and financial management, capacity utilisation and management.
You will play a key role in the development of the strategic direction for the service along with the Clinical Leads and in line with the Trust’s overall strategy and transformation programme, ensuring that all strategic plans are incorporated into service plans and objectives for all staff.
You would take a lead role in ensuring the timely application of all relevant HR policy and procedure, demonstrating excellent people management skills to inspire and motivate, both direct reports and wider colleagues and enable the delivery and improvement of services.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
Person specification
Qualifications & Education
Essential criteria
Essential criteria
Essential criteria
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
Name Graeme Hughes Job title Senior Superintendent Radiographer Email address Graeme.hughes2@nhs.net Telephone number 01912448183
Operational Service Manager
Band 8a
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
Looking for a rewarding and challenging operational management role in a busy Radiology service? Come and join our friendly and supportive team within the Diagnostic Radiology Service. If you are looking to develop and progress and have the drive to lead a variety of Imaging and support teams to do the same, this is the place for you! We are looking for a highly focused and passionate Individual with the ambition to help lead change and innovation with a strong focus on optimum service delivery and staff wellbeing.
- Interview Date Tuesday 20 May 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Main duties of the job
As the Operational Service Manager you would work closely with the Radiology service manager and the Associate Director of Operations to manage Diagnostic Imaging services across all sites of the Newcastle upon Tyne Hospitals NHS Foundation Trust (NUTH) and associated sites to help deliver a high-quality patient focused service.
You will require proven skills in sustainable service delivery with the ability to lead, influence and build rapport and credibility with clinical and operational teams.
Working closely with the Modality Superintendents and management colleagues you will play a key role in identifying opportunities for clinical innovation and modernisation, the delivery of many operational performance targets, waiting list and financial management, capacity utilisation and management.
You will play a key role in the development of the strategic direction for the service along with the Clinical Leads and in line with the Trust’s overall strategy and transformation programme, ensuring that all strategic plans are incorporated into service plans and objectives for all staff.
You would take a lead role in ensuring the timely application of all relevant HR policy and procedure, demonstrating excellent people management skills to inspire and motivate, both direct reports and wider colleagues and enable the delivery and improvement of services.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
- Freeman Hospital
- Royal Victoria Infirmary (RVI)
- Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
- Newcastle Dental Hospital
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
- Cramlington Manor Walks
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
- To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
- Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
- Deputise for members of the Clinical Board management team (as appropriate) when required.
- Contribute to the day-to-day operational management of area(s) of responsibility.
Person specification
Qualifications & Education
Essential criteria
- Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience
Essential criteria
- Experience of operational, people and financial management; service strategy; business planning; and performance management
- Demonstrate leadership ability at a senior level
- Recent managerial experience in related speciality
- Project management experience
Essential criteria
- Change management and practice development skills
- Excellent communication and interpersonal skills
- Demonstrable negotiation skills
- Effective report writing skills
- Effective organisation and time management skills
- Change management and practice development skills
- IT skills - significant proficiency in use of MS Office Suite and other IT systems
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- JD & PS (PDF, 204.7KB)
- Newcastle Staff Benefits (PDF, 274.4KB)
- Behaviour and Civility Charter (PDF, 93.8KB)
Further details / informal visits contact
Name Graeme Hughes Job title Senior Superintendent Radiographer Email address Graeme.hughes2@nhs.net Telephone number 01912448183
