What are the responsibilities and job description for the Patient Safety Support Officer position at Freeman Hospital?
Employer heading
Patient Safety Support Officer
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
This is an exciting opportunity for an enthusiastic, conscientious and self-motivated individual to work as part of the Patient Safety Team in Newcastle upon Tyne Hospitals.
The Patient Safety Support Officer role is based within the Clinical Governance and Risk Department at the Royal Victoria Infirmary. The successful candidate will be confident in the use of data and integral to the administrative functions of the Patient Safety Team, as well as contributing to the broader activities of the department.
The post would suit an individual who is eager to develop their knowledge and skills in a Trust-wide patient safety and clinical governance role, with the support of a well-established and friendly team.
Main duties of the job
The post holder will possess excellent written and verbal communication skills. They will be able to work well as part of a team and develop positive working relationships with other members of the department. The ability to work flexibly and demonstrate good interpersonal skills is essential.
The successful candidate will have a good working knowledge of a variety of digital based systems including Microsoft Office. They will be comfortable in the collection, analysis and presentation of different types of data. They will also possess strong clerical and administrative skills, often working to strict deadlines.
The Patient Safety Officer will work alongside the Patient Safety Coordinator and other members of the team and wider, to support Trust-wide patient safety and clinical governance workstreams.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Person specification
Qualifications
Essential criteria
Essential criteria
Essential criteria
Essential criteria
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
Name Danielle Smith Job title Integrated Governance Manager - Patient Safety Email address Danielle.smith60@nhs.net Telephone number 0191 2826707
Patient Safety Support Officer
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
This is an exciting opportunity for an enthusiastic, conscientious and self-motivated individual to work as part of the Patient Safety Team in Newcastle upon Tyne Hospitals.
The Patient Safety Support Officer role is based within the Clinical Governance and Risk Department at the Royal Victoria Infirmary. The successful candidate will be confident in the use of data and integral to the administrative functions of the Patient Safety Team, as well as contributing to the broader activities of the department.
The post would suit an individual who is eager to develop their knowledge and skills in a Trust-wide patient safety and clinical governance role, with the support of a well-established and friendly team.
- Interview Date: 1 May 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
The post holder will possess excellent written and verbal communication skills. They will be able to work well as part of a team and develop positive working relationships with other members of the department. The ability to work flexibly and demonstrate good interpersonal skills is essential.
The successful candidate will have a good working knowledge of a variety of digital based systems including Microsoft Office. They will be comfortable in the collection, analysis and presentation of different types of data. They will also possess strong clerical and administrative skills, often working to strict deadlines.
The Patient Safety Officer will work alongside the Patient Safety Coordinator and other members of the team and wider, to support Trust-wide patient safety and clinical governance workstreams.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
- Freeman Hospital
- Royal Victoria Infirmary (RVI)
- Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
- Newcastle Dental Hospital
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
- Cramlington Manor Walks
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
- Responsible for the provision of clerical, administrative and secretarial support to the Patient Safety Team and to contribute to the broader activities within the team as required, ensuring information is validated, accurate and timely, to meet both national and local needs.
- Develop spreadsheets and reports from information systems to reflect the changing requirements of the role.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 or equivalent qualification / equivalent previous experience
Essential criteria
- Possess a sound working knowledge of computer based and other types of information systems including data collection, validation, reporting and presentation within the NHS or equivalent organisation
Essential criteria
- Possess previous experience of using spreadsheets and other types of information systems for data collection, reporting and analysis
- Knowledge and experience of a range of secretarial/administration procedures and software programmes (Microsoft Word, Office, Excel etc)
- Be experienced in the use of Cerner eRecord eRecord or similar Electronic Patient Record (EPR)
- Experience of working in an NHS Informatics environment and pulling reports for Trust Committees
Essential criteria
- Possess good analytical, numerical and statistical skills
- Possess previous experience of using spreadsheets
- Have good communication skills and ability to work to deadlines
- Have excellent written and verbal communication skills
- Organisational skills and able to work to deadlines
- Evidence of team working and relationship skills
- Accuracy and attention to detail
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Documents to download
- JD & PS (PDF, 147.6KB)
- Newcastle Staff Benefits (PDF, 274.4KB)
- Behaviour and Civility Charter (PDF, 93.8KB)
Further details / informal visits contact
Name Danielle Smith Job title Integrated Governance Manager - Patient Safety Email address Danielle.smith60@nhs.net Telephone number 0191 2826707
